Organization Design Administrator
Massmart
07.2022 - Current
Hi, I’m
Ntombekaya Mdudu
Bellville
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Work History
Massmart
Organization Design Administrator
07.2022 - Current
Job overview
- Source and update Organization Structures
- Schedule Weekly team meetings, take minutes and distribute within stipulated time frames
- General Administration, filing and ensuring the OD relevant documents are saved
- Assist with OD internal audits
- Assist the OD team with Project administration, taking key notes, ensuring data integrity and confidentiality
- Source all Job Descriptions for the Division, save in the relevant database and share with other Divisions as and when requested
- Respond to general queries and escalate to direct report when necessary
- Create and update the OD Tracker ensuring all supporting documents and approvals are received and filed
- Convert all received Charts to PowerPoint
- Convert Walmart Job Descriptions to English
- Successfully created Massmart Job Catalogue
- Part of Job Pay Modernization Project
- Facilitate and Co-facilitate Time and Motion Studies
NATIONAL STUDENT FINANCIAL AID SCHEME
Contact Centre Agent
02.2017 - 06.2022
Job overview
- Answer students’ telephonic enquiries with regards to funding and update relevant systems
- Always ensure I give 100% quality service and live NSFAS values
- Respond to emails enquiries from students and debtors ensuring targets are reached
- Ensure that NSFAS brand is well represented
- Escalate students’ enquiries to ensure a resolution
- Managed graduates during application phase and interacted with Institutions Managers
- Write and submit weekly reports to Senior Manager
- As part of the NSFAS In-Service Program, I was seconded full-time to OD and performed the following duties:
- Assist with sourcing Training for the Organization
- Ensure the training space is booking and training equipment available and in working order
- Co-facilitate and facilitate workshops
- Do OD best practice research and collect OD information
- Source and update Org Charts
- General Admin work: photocopying, printing, filing, minute taking, drafting reports
- Tracking and monitoring workshops and submissions and assist with budgeting
- Non-OD work: Manage In service trainees
- Assist in Recruitment and Placement of Trainees
- Draft employment contracts and update successful candidates
- Assist with onboarding of new recruits
- Liaison with Payroll to ensure systems are up to date
- Liase with Labor representatives with regards to abscondments and other labor related matters
- Secondment: 15 March 2019 – 15 April 2021
Statistics South Africa
Fieldworker Supervisor
09.2011 - 11.2011
Job overview
- Manage fieldworkers
- Motivate them to reach set targets
- Monitor and evaluate fieldworkers on the job
- Identify skills gap and ensure necessary intervention is taken
- Give feedback on performance
- Write and submit daily reports to the coordinator
- Reason for leaving: Contract ended
Vodacom (Pty) Ltd
Customer Care Agent
03.1999 - 02.2010
Job overview
- Taking inbound calls and resolving customers’ enquiries regarding the Network
- Liaising with other Departments to ensure enquiry is resolved within agreed service levels
- Always Ensuring customer satisfaction
- Assisting with account queries and billing statements
- Assist with resolution of escalated queries
- Coach new recruits and ensure they understand company expectations
- Elected to assist with quality assessments
- Reason for leaving: New career opportunities
Education
University of Cape Town
Bachelor of Social Science from Organisational Psychology, Industrial Sociology
01.1993 - 01.1996
Damelin College
Personnel and Training Management Diploma
Khanya High
Matric
Skills
Attention to detail
Personal Information
Nationality: South African
Suitability
Manager: People Partner Operations, Bachelor of Social Sciences, Organizational Psychology, University of Cape Town, 12/31/96, Personnel and Training Management Diploma, Damelin College, 12/31/98, Khanya High, Matric (Grade 12), 12/31/92, 10, 4, A hard-working and customer focused team player
Timeline
Contact Centre Agent
NATIONAL STUDENT FINANCIAL AID SCHEME
02.2017 - 06.2022
Fieldworker Supervisor
Statistics South Africa
09.2011 - 11.2011
Customer Care Agent
Vodacom (Pty) Ltd
03.1999 - 02.2010
University of Cape Town
Bachelor of Social Science from Organisational Psychology, Industrial Sociology
01.1993 - 01.1996
Damelin College
Personnel and Training Management Diploma
01.1998
Khanya High
Matric
01.1992
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