Ntokozo Siphokazi Ndwalane

Responsibilities

Issuing national requests to technicians to repair, maintain or move clients units to outlets.

Handling vast incoming calls and emails.

Liaising with sales representatives and customers with regards to queries.

Creating daily. weekly and monthly reports via VLOOKUP.

Filling of information using metro file.

Achievements

Managed team of 02 employees, overseeing , training, and professional growth of employees.

Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Used critical thinking to break down problems, evaluate solutions and make decisions.

Offered friendly and efficient service to customers, handled challenging situations with ease.

Improved operations through consistent hard work and dedication.

Responsibilities

Filling and compiling documents

Typing, emailing handling incoming calls .

Assisting in planning meetings and keeping records.

Confirmed appointments, communicated with clients and updated client records.

Managed multiple tasks and met time-sensitive deadlines.

Answered central telephone system and directed calls accordingly.

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Responsibilities

Planned and implemented integrated lessons to meet national standards.

Designed dynamic lesson plans based on student interests to increase overall student GPA.

Maintained system required passing rate for years.

Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.

Completed daily reports and attendance logs.

Responsibilities

Worked closely with clients to understand unique needs and meet specific travel desires.

Organized trips for individual, family and business travelers.

Informed clients of travel policies and utilized preferred vendors to maximize company profits

Completed accurate reservations for business travelers at point of sale.

Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.

Collected, handled and documented payments for travel services and associated feels.