Ntokozo Augustine Masuku

• Assist with taking calls from customers regarding return requests
  Advise customers of the return's procedure according to internal
  service level and/or individual supplier RMA process; always
  setting the customers expectation
  •Assist and train clients on creating returns including to print off the
  returns PDF and attach it to the stock being returned
  •Print and attach returns labels to any returned stock which is
  received without
  •Place a quality issue log against the original order on the internal
  CRM system with full details of the return reason and type; misspick,
  faulty, damaged, unwanted
  •Continue to monitor the return until the items have been collected
  and returned to Segen
  • Inspect and verify all products that have been returned
  • Verify all forms and records of the products being returned
  • Verify the quantities of the stock being returned
  Contact the customer near the return deadline if the item has not yet
  been received back
  •Ensure all customer and staff correspondence are logged on the
  return
  •Ensure that all SegenSolar's returns procedures / criteria are met and
  adhered to
• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Greeted guests in with friendliness and professionalism.
• Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
• Strengthened client relationships through consistent follow-up communication and efficient problem resolution.

Picking orders from daily shipments tray
• Palletizing modules following manual handling safety procedure
• Picking and packing small items into boxes and onto pallets
• Preparing and wrapping pallets as per packaging procedure
• Using the segen,system scan inverters and panels etc
• Create triton and first freight labels for shipments
• Receiving and checking deliveries from suppliers
• Completing paperwork with clear and adequate information
Weighing new products and editing the system with weights and
bin locations etc
•
• Locating products into relevant locations
• Printing labels and labeling pallets with products details labels
• Updating and editing locations on the system
Replenishing stock into small picking area when required & update
on the warehouse system
•
• Maneuvering pallets using pallet trucks
• Unloading containers using a pallet truck
• Space management of the warehouse
• Using the segen system,counting stock as part of a continuous cycle
• Holiday and sickness cover as and when required
Ensure the site is clean and tidy and health & safety is adhered to all
times
•
Ensuring warehouse equipment is maintained in line with safety
procedure and policy
•
• Continuous quality improvement
• Complying with H&S regulations
• Forklift licence

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Passionate about learning and committed to continual improvement.
• Assisted with day-to-day operations, working efficiently and productively with all team members.