Ntokozo Thompson
-
Johannesburg
Summary
I am a solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. My aim is to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am an rganized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification
5
5
Languages
Work History
Call Center Representative
Merchants
Johannesburg
07.2023 - Current
- Educated customers on company systems, form completion, and access to services. Customers
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Call Center Advisor
Call Centre International/CCI
Johannesburg
01.2023 - 07.2023
- Educated customers on company systems, form completion, and access to services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed timely and effective replacement of damaged or missing products.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Administrator Assistant
S&S Indibano (pty) Ltd
Johannesburg
02.2022 - 11.2022
- Performed routine analysis and calculations to process data for internal reports.
- Calculated hours and submitted payroll to achieve timely distribution of funds.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Education
Bachelor’s Degree - Psychology
01.2019 - 12.2022
Skills
Excellent communication skillsundefined
Certification
Bachelor’s Degree in Psychology
Timeline
Call Center Representative - Merchants
07.2023 - Current
Call Center Advisor - Call Centre International/CCI
01.2023 - 07.2023
Bachelor’s Degree in Psychology
12-2022
Administrator Assistant - S&S Indibano (pty) Ltd
02.2022 - 11.2022
University Of Fort Ha - Bachelor’s Degree, Psychology
01.2019 - 12.2022
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