NTOKOZO SHIRLEY MNYAZI

Provided customer support to UK customers for electricity and gas accounts, addressing billing enquiries, payments, meter readings, tariffs, account updates and service requests.

Investigated and resolved customer concerns, ensuring high levels of customer satisfaction.

· Investigate and resolve customer concerns while maintaining customer satisfaction.

Managed UK Utilities campaign to enhance customer engagement.

· Accurately capture and update customer information on internal systems.

· Adhere to industry regulations, company policies and data protection requirements.

Uber EMEA

Provided customer service support to Uber drivers in the UK across multiple channels, effectively resolving account-related issues.

Reviewed and updated fare calculations for trips, ensuring accuracy and compliance with company policies while enhancing overall service quality.

Monitored driver accounts regularly to detect and address potential fraudulent activities or abusive behaviours, safeguarding company integrity.

• Handle incoming calls, emails, WhatsApp messages and chats from US customers regarding billing, technical support, product information, account changes, and other related topics
• Provide excellent customer service to DISH customers, responding to inquiries and resolving issues in a timely manner
• Troubleshot customer concerns, providing timely and effective solutions
• Educate customers on the features and benefits of DISH products and services
• Assist customers with ordering new equipment or services
• Upsold additional products and services to enhance customer experience
• Maintain knowledge of current promotions and pricing plans
• Monitor customer accounts for potential fraud or abuse
• Accurately enter customer data into the system while maintaining confidentiality
• Provided management with insights on customer trends and needs for service improvement
• Adhere to all company policies and procedures

• Achieved performance and sales targets through strategic client engagement
• Consulted with clients on financial goals and strategies
• Updated clients on investment performance and market trends
• Compiled and formatted detailed financial reports for client review
• Researched and simplified financial product information for client understanding
• Keep up to date with new products and law changes

• Managed labourers, plant, and equipment, facilitating efficient workflow and project completion
• Supervised construction of concrete sidewalk, ensuring adherence to safety standards and project timelines
• Concrete quality control
• Calculated materials needed for construction projects
• Ensure area is surveyed
• Ensure formwork is good
• Conducted final review of contract completion

• Achieved monthly target of 21 sales
• Closing the deal
• Conducted cold calls to sell long term insurance products
• Engaged clients in discussions to identify and address their needs
• Captured and organised clients' information for streamlined follow-up

• Achieved target of 140 sales calls monthly
• Conducted cold calls to sell magazine subscriptions at TFG Magazines
• Closing the deal
• Persuaded clients to explore tailored service options
• Addressed client inquiries and resolved issues to enhance customer satisfaction
• Capturing clients' information

• Customer Service
• Advised clients on suitable banking products
• Facilitated sales of bank loans and new accounts
• Collected and verified clients' information
• Finalised agreements with clients
• Customer Deposits
• Customer Withdrawals

• Assisted customers with inquiries and issues to enhance satisfaction
• Facilitated sales transactions to meet customer needs and drive revenue
• Captured and recorded customer data to ensure accurate account management
• Managed contract processes until completion
• Organised and maintained filing systems

• Delivered customer support across multiple environments, enhancing client satisfaction
• Executed administrative tasks to streamline operations and support team objectives
• Maintained safety and security of premises, contributing to a secure workplace