Ntokozo Ngaka
Merchandiser, Sales
East London
Summary
I am very confident, and I am also good with communication. I am ready for a work place that allows me to solve problems and I can solve problems without pressure. I am kindhearted and I practically enjoy working as part of a team. To seek and maintain full-time position that offers. Professional challenges utilizing interpersonal skills, excellent time management and problemsolving skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Merchandiser
PacknStack (PnS)
01.2019 - Current
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Verified products appeared at correct locations in proper quantities.
- Updated pricing and signage to complete product displays and educate customers.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
- Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
- Engaged with customers to gather feedback on product selection and store layout, incorporating insights into merchandising decisions.
Receptionist
Dlakavu Attorneys
01.2018 - 12.2018
- Assisted incoming visitors and customers in a professional manner, providing friendly and knowledgeable guidance.
- Assisted callers with inquiries for information
- Mitigated customer problems and complaints efficiently.
- Maintained client records by confirming appointments and facilitating clear communication. Coordinated with clients to ensure accurate information and timely updates.
- Handled phone communications swiftly and forwarded calls to suitable departments.
- Upheld cleanliness and neatness of reception area to foster welcoming first impression
- Handled central telephone system and ensured proper call direction.
- Managed organized reception area equipped with current materials, promoting pleasant environment for visitors.
- Executed cash transactions alongside meticulous maintenance of sales and payments records
- Directed numerous assignments and fulfilled urgent deadlines.
- Communicated with clients using email, telephone, or postal mail.
- Elevated front desk operations by increasing efficiency while managing phone calls, emails, and walk-in clients effectively.
- Managed visitor log for documenting arrivals and departures at facility to ensure security protocols.
Education
Grade 12 - undefined
01.2016
Skills
Independent work
Clear communication ability
Initiative-taking
Error detection
Interpersonal skills
Adaptability in workplace
Id Number
9609136054086
Home Language
IsiXhosa
Other Language
English
Availability
Immediately
Willing To Relocate
True
Contact Details
0761589461, 0786859416, njabulongaka@gmail.com, 23 Connaught Avenue, East London, Eastern Cape, 5201
Personal Information
- Gender: Male
- Nationality: South African
- Availability: Immediately, Yes
- ID Number: 9609136054086
References
- Waldor Hector, Regional Manager, 0839742794
- Thabile Sive Ncukana, Cousin, 0725030915
References
- Waldor Hector, Regional Manager, 0839742794
- Thabile Sive Ncukana, Cousin, 0725030915
Timeline
Merchandiser
PacknStack (PnS)
01.2019 - Current
Receptionist
Dlakavu Attorneys
01.2018 - 12.2018