Ntokozo Mataranyika
Johannesburg,South Africa
Summary
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waitress with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Overview
4
4
years of post-secondary education
14
14
years of professional experience
Work history
Waitress
Laboqueria, Parktown North
Johannesburg, Gauteng
2019.05 - Current
- Managed table settings for enhanced dining experience.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Provided top-notch service to customers, improved overall dining experience.
- Enhanced guest satisfaction through attentive and prompt service.
- Assisted with inventory management, streamlined restaurant operations.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Ensured smooth restaurant operation by effectively managing reservations system.
- Utilised professional communication skills to resolve customer complaints.
Cashier/Waitress
Doppio Zero Rosebank
Johannesburg, Gauteng
2015.01 - 2018.04
- Communicated product information to customers, driving informed purchases.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Packaged customer items carefully, ensuing merchandise safety.
- Kept up-to-date with store promotions to provide accurate information to customers.
- Resolved customer complaints professionally leading to higher retention rates.
- Trained new cashiers on store policies and procedures to maintain standards.
- Processed payments swiftly for improved customer experience.
- Maintained clean and organised workspace to ensure efficient service.
- Used Point of Sale system efficiently, speeding up transactions.
Hostess/Waitress
Deli-C
Johannesburg, Gauteng
2013.07 - 2014.12
- Escorted guests to their tables, providing detailed menu information when needed.
- Kept abreast with daily specials or changes in the menu to provide accurate information to guests.
- Collaborated with the serving staff to streamline service delivery.
- Liaised with event coordinators during special events for seamless execution of duties.
- Managed reservations and seating arrangements for smooth operations.
- Assisted in setting up and clearing tables for improved dining experience.
- Assisted elderly or disabled guests from entrance to their seats, showing empathy and care.
Senior Waitress
Tashas Bryanston
Johannesburg, Gauteng
2012.05 - 2013.02
- Handled customers' queries and complaints, ensuring resolution and customer satisfaction.
- Communicated effectively with team members during busy shifts for seamless operations.
- Adhered strictly to hygiene standards whilst handling food and drinks, ensuring safety of guests.
- Resolved billing disputes quickly without causing disruption in the restaurant's operation.
- Maintained clean dining area to promote a positive eating environment for customers.
- Increased positive reviews with prompt and professional service.
- Provided menu recommendations for better dining experience.
- Ensured customers had a memorable dining experience with personal attention to their needs.
Education
O-level - Commercials
Entumbane High School
Zimbabwe 1998.01 - 2001.11
Skills
- Familiarity with allergen guide
- Fair conflict resolution
- Hospitality-Focused mindset
- Alcohol serving certification
- Food service equipment use
- Digital ordering system use
- Order taking proficiency
- Excellent memory recall
Manager Renee
Manager Laboqueria
+27780528056
0113250011
renee@laboqueria.co.za
Gary Hollywood
Owner Laboqueria
+27823738192
g.hollywood.@live.com
Nomusa Maphosa
Manager, Tashas Abu Dhabi
+971522397121
frmtashaskafd@janiya.com
Timeline
Waitress
Laboqueria, Parktown North
2019.05 - Current
Cashier/Waitress
Doppio Zero Rosebank
2015.01 - 2018.04
Hostess/Waitress
Deli-C
2013.07 - 2014.12
Senior Waitress
Tashas Bryanston
2012.05 - 2013.02
O-level - Commercials
Entumbane High School
1998.01 - 2001.11