Ntobeko Sithebe

Results-driven hospitality professional with over 6 years of hands-on experience in high-volume, customer-focused environments. Demonstrates a consistent commitment to service excellence, teamwork, and operational efficiency. Proven ability to manage pressure, resolve conflicts, and maintain high standards of safety and compliance. Fluent in English and Zulu, with a strong foundation in communication, situational awareness, and client engagement. Currently seeking to apply this skill set to a disciplined public service role within Metro Police.

• ID Number: 910222
• Date of Birth: 02/22/91
• Gender: Male

• Delivered high-quality customer service, ensuring guest satisfaction through prompt, courteous, and attentive interaction.
• Accurately prepared and served beverages, including cocktails and non-alcoholic drinks, following hygiene and safety standards.
• Maintained clean and organized workstations, ensuring compliance with health regulations and creating a safe, welcoming environment.
• Handled cash, card, and voucher payments efficiently using POS systems, maintaining 100% cash register accuracy.
• Managed daily stock control and restocking of bar items, including inventory checks and waste minimization.
• Acted as the first point of contact for resolving minor customer concerns, demonstrating strong conflict resolution and interpersonal skills.
• Collaborated effectively with waitstaff, kitchen teams, and management to ensure smooth workflow and time management.
• Practiced vigilance, professionalism, and situational awareness, especially during peak trading hours and customer incidents.
• Provided excellent service to diverse clientele, demonstrating respect, communication skills, and calm under pressure — all aligned with the values of public safety and service orientation.