Summary
Overview
Work History
Education
Skills
Interests
Personal Information
Key Roles And Responsibilities
Timeline
Generic

Ntobeko Sithebe

Ntuzuma

Summary

Results-driven hospitality professional with over 6 years of hands-on experience in high-volume, customer-focused environments. Demonstrates a consistent commitment to service excellence, teamwork, and operational efficiency. Proven ability to manage pressure, resolve conflicts, and maintain high standards of safety and compliance. Fluent in English and Zulu, with a strong foundation in communication, situational awareness, and client engagement. Currently seeking to apply this skill set to a disciplined public service role within Metro Police.

Overview

13
13
years of professional experience
1
1
year of post-secondary education
2
2
Languages

Work History

Bartender / Waiter

Breakers Resort
04.2025 - Current

Bartender / Waiter

Pencil Club
03.2021 - 02.2025
  • Reason for Leaving: Retrenchment (The Private Club closed down).

Bartender

Old Town Italy Restaurant
08.2020 - 02.2021
  • Reason for Leaving: Resigned.

Bartender / Waiter

Belaire Suites Hotel
11.2012 - 05.2020
  • Reason for Leaving – Retrenchment (The Hotel closed down due to COVID 19).
  • Key Roles and Responsibilities (Bartender / Waiter)
  • Delivered high-quality customer service, ensuring guest satisfaction through prompt, courteous, and attentive interaction.
  • Accurately prepared and served beverages, including cocktails and non-alcoholic drinks, following hygiene and safety standards.
  • Maintained clean and organized workstations, ensuring compliance with health regulations and creating a safe, welcoming environment.
  • Handled cash, card, and voucher payments efficiently using POS systems, maintaining 100% cash register accuracy.
  • Managed daily stock control and restocking of bar items, including inventory checks and waste minimization.
  • Acted as the first point of contact for resolving minor customer concerns, demonstrating strong conflict resolution and interpersonal skills.
  • Collaborated effectively with waitstaff, kitchen teams, and management to ensure smooth workflow and time management.
  • Practiced vigilance, professionalism, and situational awareness, especially during peak trading hours and customer incidents.
  • Provided excellent service to diverse clientele, demonstrating respect, communication skills, and calm under pressure — all aligned with the values of public safety and service orientation.

Education

National Senior Certificate (Grade 12) -

Nqabakazulu High School
01.2010 - 12.2010

Entrepreneurship & Computer Skills Certificate - undefined

Elangeni College
01.2020 - 07.2020

Skills

  • Excellent communication & interpersonal skills
  • Teamwork & leadership
  • Conflict resolution & problem-solving
  • Fast learner & adaptable
  • Time management & multitasking

Interests

Customer Service
Mixology
Gym and physical fitness
Running
Community involvement and volunteer work
Attending church and spiritual development

Personal Information

  • ID Number: 910222
  • Date of Birth: 02/22/91
  • Gender: Male

Key Roles And Responsibilities

  • Delivered high-quality customer service, ensuring guest satisfaction through prompt, courteous, and attentive interaction.
  • Accurately prepared and served beverages, including cocktails and non-alcoholic drinks, following hygiene and safety standards.
  • Maintained clean and organized workstations, ensuring compliance with health regulations and creating a safe, welcoming environment.
  • Handled cash, card, and voucher payments efficiently using POS systems, maintaining 100% cash register accuracy.
  • Managed daily stock control and restocking of bar items, including inventory checks and waste minimization.
  • Acted as the first point of contact for resolving minor customer concerns, demonstrating strong conflict resolution and interpersonal skills.
  • Collaborated effectively with waitstaff, kitchen teams, and management to ensure smooth workflow and time management.
  • Practiced vigilance, professionalism, and situational awareness, especially during peak trading hours and customer incidents.
  • Provided excellent service to diverse clientele, demonstrating respect, communication skills, and calm under pressure — all aligned with the values of public safety and service orientation.

Timeline

Bartender / Waiter

Breakers Resort
04.2025 - Current

Bartender / Waiter

Pencil Club
03.2021 - 02.2025

Bartender

Old Town Italy Restaurant
08.2020 - 02.2021

Entrepreneurship & Computer Skills Certificate - undefined

Elangeni College
01.2020 - 07.2020

Bartender / Waiter

Belaire Suites Hotel
11.2012 - 05.2020

National Senior Certificate (Grade 12) -

Nqabakazulu High School
01.2010 - 12.2010
Ntobeko Sithebe