Sports
Ntobeko Shange
Malvern
Summary
Energetic and passionate college student working towards a cyber security analyst certification at berea college Institute , who is committed, highly motivated with a clear, friendly voice and reliable. Aiming to use my knowledge of programming, information systems, networks, web design,analysis and research strategies to satisfy the internship or position at your company.
Overview
3
3
years of professional experience
Work History
CCI SERVICE DESK
CCI SOUTH AFRICA
Umhlanga Durban
08.2021 - 02.2024
- Streamlined service desk operations for increased productivity through effective task prioritization and time management.
- Conducted periodic audits of IT assets as part of preventative maintenance efforts aimed at reducing system downtime due to hardware failures or software glitches.
- Reduced ticket resolution time with thorough troubleshooting and problem-solving skills.
- Documented resolutions for recurring issues, creating a knowledge base that facilitated faster issue resolution.
- Provided exceptional support to end-users, addressing their concerns with empathy and professionalism.
Before I was a service desk I worked as an agent for 8 months and I was the top performer was in a team of intense intellectuals my work ethic and ability to turn situations around when they have encountered the worse j make it profitable and advantages
Education
National Senior Certificate - undefined
Queensburgh High School
01.2018 - undefined
Higher Certificate in Information Technology - undefined
Richfield Graduate Institute of Technology
01.2019 - undefined
Cyber Security Analyst - Information Technology
Richfield Graduate Institute of Technology
Berea Technical College 01.2020 -
Skills
Ability to multitaskundefined
Business Acumen
- Done my in-service training at Richfield college helping students for registration and other related issues
- Responded to customers who had special communication needs such as language barriers, difficulties and disabilities
- Learnt how to be first point of contact, thus acquired skills in answering queries quickly and efficiently, handled complaints in a diplomatic way
- Leadership
- Collaboration
- Problem Solving
References Available
True
Profile
03/31/00, Male, True, 6 months' time, Excellent, False, Sober, Debating, Soccer, Making music, Cooking
Interests
Chess
Reading books
I am a focused individual as I get this from playing sports like basketball and make sure I assist t
I am a focused individual as I get this from playing sports like basketball and make sure I assist the team and help to complete the tasks
Timeline
CCI SERVICE DESK
CCI SOUTH AFRICA
08.2021 - 02.2024
Cyber Security Analyst - Information Technology
Richfield Graduate Institute of Technology
01.2020 -
Higher Certificate in Information Technology - undefined
Richfield Graduate Institute of Technology
01.2019 - undefined
National Senior Certificate - undefined
Queensburgh High School
01.2018 - undefined
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