Sports
Ntobeko Shange
Malvern
Summary
Energetic and passionate college student working towards a cyber security analyst certification at berea college Institute , who is committed, highly motivated with a clear, friendly voice and reliable. Aiming to use my knowledge of programming, information systems, networks, web design,analysis and research strategies to satisfy the internship or position at your company.
Overview
3
3
years of professional experience
Work History
CCI SERVICE DESK
CCI SOUTH AFRICA
Umhlanga Durban
08.2021 - 02.2024
- Streamlined service desk operations for increased productivity through effective task prioritization and time management.
- Conducted periodic audits of IT assets as part of preventative maintenance efforts aimed at reducing system downtime due to hardware failures or software glitches.
- Reduced ticket resolution time with thorough troubleshooting and problem-solving skills.
- Documented resolutions for recurring issues, creating a knowledge base that facilitated faster issue resolution.
- Provided exceptional support to end-users, addressing their concerns with empathy and professionalism.
Before I was a service desk I worked as an agent for 8 months and I was the top performer was in a team of intense intellectuals my work ethic and ability to turn situations around when they have encountered the worse j make it profitable and advantages
Education
National Senior Certificate - undefined
Queensburgh High School
01.2018 -
Higher Certificate in Information Technology - undefined
Richfield Graduate Institute of Technology
01.2019 -
Cyber Security Analyst - Information Technology
Richfield Graduate Institute of Technology
Berea Technical College 01.2020 -
Skills
Ability to multitaskFluent EnglishMicrosoft Office SuiteGood CommunicationTime ManagementHandling Pressure
Task handling efficiency
Efficient intelligence
Network Troubleshooting
Empathy and patience
Front Office Support
Customer Service
Sales expertise
Guest communication
Business Acumen
- Done my in-service training at Richfield college helping students for registration and other related issues
- Responded to customers who had special communication needs such as language barriers, difficulties and disabilities
- Learnt how to be first point of contact, thus acquired skills in answering queries quickly and efficiently, handled complaints in a diplomatic way
- Leadership
- Collaboration
- Problem Solving
References Available
True
Profile
03/31/00, Male, True, 6 months' time, Excellent, False, Sober, Debating, Soccer, Making music, Cooking
Interests
Chess
Reading books
I am a focused individual as I get this from playing sports like basketball and make sure I assist t
I am a focused individual as I get this from playing sports like basketball and make sure I assist the team and help to complete the tasks
Timeline
CCI SERVICE DESK
CCI SOUTH AFRICA
08.2021 - 02.2024
Cyber Security Analyst - Information Technology
Richfield Graduate Institute of Technology
01.2020 -
Higher Certificate in Information Technology - undefined
Richfield Graduate Institute of Technology
01.2019 -
National Senior Certificate - undefined
Queensburgh High School
01.2018 -