Windows 8
Ntobeko Makaula
ICT Desktop Technician
Pretoria
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
6
6
years of professional experience
Work History
ICT Infrastructure Technician
Umalusi Council For Quality Assurance
08.2023 - 04.2024
- Managed installation of new machines for new users and replacements with the organization standard software.
- Verified the licensing functionality of all applications prior assigning to a user, such as confirming the activation status of Microsoft Office.
- Ensured that working station' telephone setup is ready for new users before their start date, and assist with any other ICT requirements.
- Managed daily IT incidents on infrastructure service request system (MIS) from identification to closure
- Setup PCs, projectors, and microphones for use in video conferencing rooms.
- Installed, configured and maintained computer systems and network connections
- Ensured Windows updates and patches are installed on user computers, and also ensured that firmware is updated.
- Ensured that computers and devices connected to the network adheres to the ICT installation checklist and policies.
- Managed and assigned user permissions on AD create users, reset passwords and disable users account.
- Password management on Active Directory (AD) as per the organization ICT policies.
- Ensured ICT asset registry is updated on computer audit list, Kaseya, ICT documentation is updated when assigning an ICT asset registry.
- Administered and maintained backups, disaster recovery and business continuity systems protocols in accordance with the company and IT policies and procedures.
- Ensured that the application software is updated regularly and the library is operational.
- Ensured that application servers are functional and operational
- Documented support interactions for future references.
IT Technician
Boston City College
02.2021 - 04.2023
- Install and configured operating systems and applications.
- Performed the installation, modification, testing and servicing of all internal facing communications and LAN/WAN equipment.
- Maintained the stringiest security standards and procedures, especially as they are related to network and overall IT infrastructure security.
- Accurately documenting instances of hardware failure, repair, installation and removal.
- Maintained 200+ Windows computers, including configuring and monitoring.
IT Support Technician
Future Mobile Technology
06.2018 - 01.2021
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Installed, configured and maintained computer systems and network connections.
- Used ticketing systems to manage and process support actions and requests.
Education
Diploma in Network Systems - ICT
Boston City Campus
Cape Town, South Africa 05.2001 -
Skills
Ability to work in a team and meet performance deadline
Software
Windows 10
Windows 11
Microsoft Office
Windows Server
Networking
Timeline
ICT Infrastructure Technician
Umalusi Council For Quality Assurance
08.2023 - 04.2024
IT Technician
Boston City College
02.2021 - 04.2023
IT Support Technician
Future Mobile Technology
06.2018 - 01.2021
Diploma in Network Systems - ICT
Boston City Campus
05.2001 -
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