NTLETLENG DINTSI PHETO
Johannesburg
Summary
Logistics and supply chain Graduate who over a short period of time has gained valuable in-training experience with one of the largest Heavy equipment manufacturers and seller as well as with the largest Retailer and distribution center.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Product Support Administrator Intern
Hitachi Construction Machinery
03.2024 - Current
- Improved alarm response efficiency by monitoring machine alarms via Consite and coordination with branches
- Maintained data accuracy for dealer and customer records to prevent information discrepancies
- Generated {15%} profit increase by tracking sales from Consite-generated alarms
- Enhanced customer satisfaction by ensuring Consite contract renewal and machine reporting
- Ensured timely execution of service bulletins by maintaining implementation progress updates
- Processed supplier quotations monthly and created purchase requisitions to prevent shortages
- Resolved of warranty part back-orders through consistent follow-up with customers
- Optimized warranty claim profits by preparing warranty claim journals and reconciliations
- Registered and maintained customer and machine details under warranty policies
- Compiled weekly reports tracking machinery's average operational hours
Logistics Intern
Spar South Rand Distribution Centre
08.2023 - 02.2024
- Receiving Department: I conducted tax invoice reconciliation, ensuring the accuracy of financial transactions on the AS400, and supervised stock checking processes
- Additionally, I optimized warehouse operations by prioritizing put-away, let-downs, slot moves, and assigning Rich truck drivers effectively
- Inventory Department: I managed inventory control by investigating missing stock, adjusting warehouse stock levels, and handling the disposal of short-dated or damaged items on the AS400
- I also ensured optimal stock rotation using the FIFO method and monitored reserves and pick slots for efficiency
- Assembly Department: I oversaw task assignments for pickers, resolved delays in the picking process, and maintained seamless operational flow
- Reverse Logistics: I addressed supplier communication regarding stock damages or shortages, resolved customer queries, and facilitated the return of goods to suppliers
- Marketing Department: I managed inventory exceptions, tracked movement, negotiated with suppliers, and ensured compliance with agreements
- Outbound Department: I coordinated the dispatch of goods, optimized store order deliveries, planned routes, and facilitated the recycling of returned goods from stores
Debt Collection Agent
Hahn Collections
03.2023 - 07.2023
- Negotiated payment arrangements with delinquent clients, resulting in successful debt recovery and reducing outstanding balances by 20%
- Documented all customer interactions and payment agreements, ensuring accurate records and improving compliance with company policies
- Followed up on overdue accounts via phone and email, reinforcing payment deadlines and decreasing past-due accounts by 15%
- Researched and verified customer contact information, increasing successful contact rates and enhancing recovery efforts
- Collaborated with team members on complex cases to develop tailored repayment plans, improving resolution rates and meeting monthly collection targets
- Educated clients on the benefits of timely payments, promoting financial responsibility and increasing on-time payments by 10%
Education
Bachelor of Business Administration - Logistics and Supply chain management
The IIE Rosebank College
Braamfontein, Johannesburg12.2022
Skills
- AS400 Data Entry
- ERP System
- Proficient Microsoft Office Suite
- Verbal and written communication
- Attention to detail
- Interpersonal skills
- Teamwork and collaboration
- Conflict management
- Problem solving and Critical thinking
- Customer Service Orientation
- Time Management and Organization
- Adaptability and Flexibility
- Leadership and Initiative
- Product Management
- Strong administrative and numeracy abilities
- Accurate data entry and proficient record keeping
- Mail handling
- Adaptability and flexibility
- Service oriented
Certification
- Learners Licence (Code C1), 01/01/24
- Digital Learning Journey Certificate, 01/01/24
References
- Morne Van Wyk, 011 841 7826, mornevw@hcmsa.co.za
- Thando Dube, 011 821 4654, thando.dube@spar.co.za
Timeline
Product Support Administrator Intern
Hitachi Construction Machinery
03.2024 - Current
Logistics Intern
Spar South Rand Distribution Centre
08.2023 - 02.2024
Debt Collection Agent
Hahn Collections
03.2023 - 07.2023
- Learners Licence (Code C1), 01/01/24
- Digital Learning Journey Certificate, 01/01/24
Bachelor of Business Administration - Logistics and Supply chain management
The IIE Rosebank College
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