Ntlantla Khoboka

• Attend to all telephonic calls and enquiries in a courteous and friendly manner
• Attend to tourists, guests and visitors at Cape Town in a helpful and informative manner with general tourist information or accommodation bookings
• Liaising with other Tourist Information Offices on a regular basis regarding stock of brochures and tourist guides
• Keeping and maintaining the telephone statistics log and recording all calls, faxes and emails received or sent
• Devising and planning tours, and arranging itineraries
• Maintaining good relationship with current members of Cape Town
• Keeping abreast of current trends in the tourism industry
• Following up with clients and members as when required
• Keep and maintain a walk-in visitors statistics log of all local and international tourist, visitors or guests.

• Advanced level call and enquiry handling
• Receive incoming telephone calls from customers and/or delivers scripted or non-scripted message to customers via telephone during designated hours at all levels with stakeholders
• Maintains a high level of service by responding to inquiries with resolutions/obtain relevant information to provide a resolution within prescribed turn-around time
• Resolution of complaints within bounds of authority or requests assistance from other team members or Supervisor as necessary
• Navigates computer systems to properly assist customers/callers by locating customer data and other relevant electronic information in order to respond appropriately to customer requests, objections and questions
• Provides accurate information and instruction to customers in accordance with company guidelines, procedures and requirements.

• Advanced level call and enquiry handling
• Receive incoming telephone calls from customers and/or delivers scripted or non-scripted message to customers via telephone during designated hours at all levels with stakeholders
• Maintains a high level of service by responding to inquiries with resolutions/obtain relevant information to provide a resolution within prescribed turn-around time
• Resolution of complaints within bounds of authority or requests assistance from other team members or Supervisor as necessary
• Navigates computer systems to properly assist customers/callers by locating customer data and other relevant electronic information in order to respond appropriately to customer requests, objections and questions
• Provides accurate information and instruction to customers in accordance with company guidelines, procedures and requirements.

• Dealing with multiple telephonic queries from discovery members, brokers and franchises
• Dealing with all queries to resolution
• Logging all queries
• Keeping clients up to date with their queries
• Ensuring excellent service to all members
• Completing administrative and repetitive staff in keeping accurate, detailed stats of all queries/correspondence and reporting it on weekly basis
• Routing enquiries to the correct departments.

• Sales, Marketing, making Quotes, Cold Calling

• Cashier(POS) and sales person for the curio shop
• Sales person for private tours
• Make bookings for tours.

• Attend to all telephonic calls and enquiries in a courteous and friendly manner
• Attend to tourists, guests and visitors at NMBT in a helpful and informative manner with general tourist information or accommodation bookings
• Liaising with other Tourist Information Offices on a regular basis regarding stock of brochures and tourist guides
• Keeping and maintaining the telephone statistics log and recording all calls, faxes and emails received or sent
• Devising and planning tours, and arranging itineraries
• Maintaining good relationship with current members of Nelson Mandela Bay Tourism
• Keeping abreast of current trends in the tourism industry
• Following up with clients and members as when required
• Keep and maintain a walk-in visitors statistics log of all local and international tourist, visitors or guests
• Be proactive about the sourcing of information regarding events held in Nelson Mandela Bay.

• Answering the switchboard
• Arranging for courier to be sent
• Batching of the medical aid claims.

Key Responsibilities

• Tasking incoming instructions (20 tasks per day)
• Accurate data capturing of information
• Client service: Handling telephone and written enquiries in a friendly and efficient manner
• Correct categorising of email instructions
• Ensuring each email is saved to the server for company records
• Sending accurate receipt emails
• Managing client deadline expectations with intention and excellence
• Being intentional about selecting deadlines and communicating with the client if weare unable to meet them
• Switchboard operation
• Sales Support which includes the accurate capturing of new accounts and contacts
• Capturing and managing trial dates when an actuary is needed to testify in court
• Arranging Affidavits for Clients when needed for court
• Taking delivery and tasking hand delivered instructions
• Taking delivery and signing for Subpoenas
• Welcoming guests in a professional manner
• Assisting with impeccable neatness in the office
• Following up and liaising with clients regarding travel arrangements for court appearances
• Arranging consultations with clients (calendar invites, confirmation of times, venues etc.)
• Run errands when required –Post Office, PostNet etc

Sales:

• Deal with Customer Enquiries with regards to reporting requirements and costing as well as sample reports
• Be able to answer basic questions about our reports, their costs and requirements
• Send off emails RE: the above mentioned
• Produce quotations if necessary
• Complete the CRM admin on Moon Rock needed for the above (our in-house system)
• Sending flowers (new business, referrals)
• Welcoming new clients, ensuring they received their report and are happy with it