Ntlanngoe Mefi
Bank Manager
Rustenburg,NW
Summary
Accomplished Associate Manager at First National Bank, adept in operations and project management. Excelled in enhancing productivity and customer satisfaction, achieving significant cost savings through strategic planning and effective team leadership. Skilled in financial management and staff mentoring, consistently exceeded performance targets.
Overview
10
10
years of professional experience
Work History
Associate Manager
First National Bank
05.2021 - Current
- Initiated process improvements based on thorough analysis of internal operations data resulting in enhanced productivity levels.
- Managed cross-functional projects, ensuring timely completion and alignment with company objectives.
- Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Enhanced team productivity by implementing efficient project management strategies.
- Mentored junior team members, contributing to their professional growth and skill development.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Optimized workflow processes to reduce bottlenecks and increase overall effectiveness.
- Proactively identified areas for improvement, implementing solutions that led to significant cost savings.
Branch Manager
First National
02.2019 - 05.2021
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Sales and Service Team Leader
First National Bank
05.2018 - 02.2019
- Drove team revenue totals by bringing in top sales numbers.
- Improved team efficiency with the introduction of a new CRM system for better lead tracking and management.
- Provided insightful guidance on product offerings that led to higher-value transactions and increased profitability per sale.
- Led sales team in achieving revenue targets through consistent coaching and motivation.
- Boosted sales performance by implementing strategic training programs for the sales team.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
Sales and Service Representative
First National Bank
12.2016 - 05.2018
- Implemented upselling techniques to capitalize on existing client relationships for increased revenue generation.
- Managed key accounts effectively by proactively addressing concerns or issues, ensuring high levels of customer retention and satisfaction.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Drove team revenue totals by bringing in top sales numbers.
Universal Banker
First National Bank
06.2014 - 12.2016
- Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
- Enhanced cross-selling capabilities by offering tailored financial products and services to existing clients.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
Education
Bachelor of Science - Marketing Management
University of The Free State
Free State 04.2001 -
B.Com Accounting - Accounting And Finance
University of The Free State
Free State 04.2001 -
High School Diploma -
New Horizon College
Harrismith, South Africa 04.2001 -
Skills
Operations Management
Project Management
Results Analysis
Strategic Planning
Presentations
Financial Management
Business Development
Staff Management
Department Oversight
Business Administration
Marketing Management
Sales Coaching
Departmental management
Timeline
Associate Manager
First National Bank
05.2021 - Current
Branch Manager
First National
02.2019 - 05.2021
Sales and Service Team Leader
First National Bank
05.2018 - 02.2019
Sales and Service Representative
First National Bank
12.2016 - 05.2018
Universal Banker
First National Bank
06.2014 - 12.2016
Bachelor of Science - Marketing Management
University of The Free State
04.2001 -
B.Com Accounting - Accounting And Finance
University of The Free State
04.2001 -
High School Diploma -
New Horizon College
04.2001 -
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