NTLAHLA LUCKY PENXA
HR Management (N6) & Supply Chain Management (H Certificate)
Cape Town
Summary
HR Intern supporting HR administration, recruitment, and employee support across onboarding, records, and time-and-attendance processes. Coordinates training sessions, maintains accurate HR documentation, and helps protect payroll and compliance integrity through careful handling of employee information. Uses Microsoft Office and POPIA-aware confidentiality to keep day-to-day HR operations organized and professional.
Overview
1
1
Language
12
12
years of professional experience
Work History
HR Intern
iThemba LABS
06.2025 - 07.2026
- Provided comprehensive HR administrative support to enhance departmental efficiency.
- Provide general HR administrative support across the department.
- Managed time & attendance records to ensure payroll accuracy and compliance.
- Maintained employee records and HR documentation.
- Coordinated training sessions, developed content, and managed logistics to facilitate employee development.
- Support HR compliance initiatives and health & safety protocols.
- Assisted with employee relations and industrial relations administration.
- Previous experience as Junior HR Administrator / HR Coordinator considered an advantage.
- Schedule manager appointments, meetings, travel plans and staff schedules
- Maintain filing systems (Electronic and Paper) update database and ensure accuracy and efficiency of personal records and financial records
- Handle sensitive information with discretion in line with the POPIA act and organization policy
- Assist with bookkeeping, invoices and payroll preparation
- Organize staff meetings, training session and inductions
- Jun 2025 – ending July 2026
travel Associate
IGT Solutions Contact Centre
12.2022 - 04.2023
- Coordinated travel bookings for customers with United Airlines (USA), ensuring accuracy and adherence to company policies.
- Coordinated travel itineraries, ensuring timely arrangements and accommodations for clients.
- Managed customer inquiries, providing accurate information on travel policies and procedures.
- Developed relationships with vendors to enhance service offerings and improve client satisfaction.
Call Centre Team Leader (Inbound)
Web help Contact Centre
05.2019 - 11.2022
- Supervised agents, ensured performance targets were met, coached staff, handled escalations, and maintained compliance with company policies and client KPIs.
- Resolved customer queries by effectively handling escalations.
- Also managed shift scheduling of my team which comprised of 10 agents as well as leave management and incorporate workforce planning.
- Manage performance concerns in live with the HR policy of the organization.
- Manage performance concerns in line with the HR policy of the organization.
- Supporting succession planning as well as personal development plans for team members.
Education Assistant
Masiyile Secondary School
09.2021 - 04.2022
- Supported teachers in maintaining a focused classroom environment, prepared class materials, and verified accuracy of student work.
- Supported classroom instruction through preparation of educational materials and resources.
- Assisted teachers in managing student behavior and fostering a positive learning environment.
- Collaborated with educators to implement individualized education plans for diverse learners.
Office Administration
Thelma Susan Block Institute
08.2021 - 09.2021
- Oversaw office activities to ensure smooth operations
- Schedule manager appointments, meetings, travel plans and staff schedules
- Maintain filing systems (Electronic and Paper) update database and ensure accuracy and efficiency of personal records and financial records
- Assist with bookkeeping, invoices and payroll preparation
- Maintained electronic and paper filing systems, updated database, ensured accuracy of personal and financial records
- Assisted with bookkeeping, invoices, and payroll preparation to support financial processes
- Organize staff training session and staff meetings
- Handle sensitive information with discretion in line with the POPIA act and organization policy
Sales Advisor
H&M
09.2018 - 05.2019
- Assisted customers in finding correct sizes and processed payments, ensuring smooth transactions.
- Took orders telephonically while maintaining department tidiness for optimal garment presentation.
- Guided customers in product selection, enhancing overall shopping experience.
- Developed and maintained strong customer relationships, fostering loyalty and repeat business.
- Analyzed sales trends to optimize inventory management and merchandising strategies.
Picker
UPD Pharmaceuticals
01.2016 - 01.2016
- Picked and packed bulk customer orders of fragrances and lotions to ensure timely delivery.
- Managed inventory and conducted stock takes to maintain accurate stock levels.
- Operated order picking equipment efficiently to ensure timely fulfillment of pharmaceutical orders.
- Coordinated inventory management processes, maintaining accurate stock levels for optimal warehouse operations.
- Implemented quality control measures, ensuring compliance with safety and regulatory standards in all pick operations.
Picker/Packer
Clicks Warehouse
11.2015 - 11.2015
- Picked and packed boots, clothing, and perfumes for timely order fulfillment.
- Conducted stock taking to maintain accurate inventory levels.
- Operated handheld scanners to efficiently track and manage inventory levels.
- Prepared orders for shipment by accurately picking and packing items according to specifications.
- Maintained cleanliness and organization of work area to comply with safety regulations.
Sales Advisor
Mr Price
01.2015 - 01.2015
- Facilitated customer payments and ensured fitting room security for effective stock control.
- Maintained department organization and reserved items for customers.
- Delivered exceptional customer service by addressing inquiries and resolving issues effectively.
- Assisted in visual merchandising to enhance product presentation and drive sales.
- Maintained inventory accuracy through diligent stock management and organization.
Education
Supply Chain Management - Supply Chain Management
Mancosa
Cape Town, South Africa 04.2001 -
HR Management N6 - undefined
False Bay College
Cape Town, WC01-2024
Grade 12 (National Senior Certificate) - High School
Peak-View Secondary
Cape Town, South Africa01-2016
Skills
Recruitment coordination
Onboarding administration
Employee records management
Payroll support
HR documentation
Employee relations administration
Training coordination
HR compliance
Time and attendance administration
Leave administration
Timeline
HR Intern
iThemba LABS
06.2025 - 07.2026
travel Associate
IGT Solutions Contact Centre
12.2022 - 04.2023
Education Assistant
Masiyile Secondary School
09.2021 - 04.2022
Office Administration
Thelma Susan Block Institute
08.2021 - 09.2021
Call Centre Team Leader (Inbound)
Web help Contact Centre
05.2019 - 11.2022
Sales Advisor
H&M
09.2018 - 05.2019
Picker
UPD Pharmaceuticals
01.2016 - 01.2016
Picker/Packer
Clicks Warehouse
11.2015 - 11.2015
Sales Advisor
Mr Price
01.2015 - 01.2015
Supply Chain Management - Supply Chain Management
Mancosa
04.2001 -
HR Management N6 - undefined
False Bay College
Grade 12 (National Senior Certificate) - High School
Peak-View Secondary