Nthuse Rabapane
Johannesburg
Summary
Proficient IT Technician and Qualified Courier Driver with a strong background in management processes. Delivers high-quality results while meeting deadlines and job demands. Builds trusting relationships through effective communication and demonstrates leadership to consistently achieve targets.
Overview
2
2
Languages
1
1
Certification
15
15
years of professional experience
Work History
Courier Delivery Driver
Fastway couriers
Johannesburg
05.2018 - Current
- Maintained accurate records of deliveries, collections, and vehicle mileage for operational efficiency.
- Observed customer delivery instructions, prioritising safe, secure deliveries.
- Updated customers on estimated delivery timeframes and tracking options, optimising service efficiency.
- Managed inventory of goods in transit, ensuring correct items were delivered to the right recipients.
- Collected parcels and packages from depots and delivered consignments to addresses specified in dispatch instructions.
- Welcomed customers in a friendly manner at delivery points. and professionally to maintain positive company reputation.
- Handled fragile and sensitive items with care, ensuring secure transport to prevent damage.
- Followed traffic laws and regulations and observed company policies in picking up, transporting and delivering shipments.
- Upheld company policies and legal regulations during all stages of delivery process.
- Communicated clearly and professionally with customers to deliver first-class service.
- Provided exceptional customer service, addressing queries and concerns with professionalism.
- Cross-checked cargo against transport documentation to verify correctness, reporting errors to supervisors for solutions.
- Unloaded and delivered items safely using hands or equipment to prevent damage, spoilage or loss.
- Delivered parcels and documents to various locations efficiently, adhering to strict time schedules.
- Inspected delivery vehicles for issues and reported problems to schedule repair work.
- Used outstanding local knowledge to navigate quickly and safely between delivery points.
- Enhanced route efficiency by analysing delivery patterns and suggesting adjustments to management.
- Fielded customer queries, complaints or concerns and suggested solutions to identified needs, keeping customers contented.
- Adapted to unexpected changes in delivery schedules or routes, demonstrating flexibility.
- Utilised advanced navigation tools to plan optimal routes, minimising delays and fuel consumption.
- Negotiated traffic and parking challenges in urban areas to maintain timely delivery commitments.
- Reported any vehicle maintenance issues immediately, reducing downtime and potential hazards.
- Conducted thorough vehicle inspections before departure to maintain safety and compliance standards.
- Offered flexible working patterns to meet round-the-clock delivery demands.
- Maintained good physical fitness to perform heavy lifting safely during transportation of larger goods.
- Assisted in loading and unloading of goods, employing proper lifting techniques to avoid injury.
- Processed payments and signatures upon delivery, completing transactions with accuracy.
- Facilitated smooth communication between warehouse staff and customers to resolve delivery issues.
- Informed dispatch of traffic delays, incidents or other issues for relaying to customers.
- Collaborated with dispatch team to receive delivery instructions and provide real-time updates.
- Implemented feedback from customers to improve delivery services and customer satisfaction.
- Attended regular training sessions to stay updated on industry standards and new technologies.
- Demonstrated discretion and confidentiality with sensitive shipments to uphold trust and privacy.
- Collaborated with depot staff to retrieve correct items for timely dispatch.
- Maintained vehicle in optimum condition for safety and reliability.
- Managed planning of efficient and safest routes for journeys using maps and GPS systems.
- Stayed vigilant and within safe driving practices when operating vehicles.
- Kept vehicle interior and exterior spotless by carrying out vehicle deep cleaning, including pressure washing, shining and hoovering.
- Secured passenger belongings for safe transport.
- Conducted regular vehicle inspections and performance tests to keep vehicle in safe and operational condition.
- Assisted clients in loading and unloading of heavy items from vehicles, maintaining excellent customer satisfaction.
- Determined optimum route to meet schedule targets and satisfy customers.
- Followed despatch personnel orders to complete accurate, on-time stops.
Data Capturer
Bidvest Bank
Johannesburg, South Africa
03.2017 - 09.2017
- Captured and entered data with high accuracy, meeting strict deadlines for multiple projects.
- Corrected errors in data to prevent duplication across systems.
- Assessed documents for data errors and immediately made corrections to promote information accuracy.
- Collaborated with team members to identify and rectify discrepancies in data entries.
- Scanned documentation and entered into database to maintain accurate records.
- Transferred data from paper formats into database systems to keep digital formats.
- Created and maintained spreadsheets using Excel.
- Organised and stored old records systematically to facilitate easy retrieval. to keep fresh and updated content.
- Maintained confidentiality of sensitive information, adhering to data protection regulations.
- Organised and stored old records systematically to facilitate easy retrieval.
Tender Clerk
Accenture
Johannesburg, South Africa
09.2012 - 10.2016
- Streamlined tender documentation processes, reducing preparation time and increasing efficiency.
- Managed tender process timelines, coordinating tasks to meet strict submission deadlines.
- Liaised with suppliers and subcontractors to gather detailed quotes and specifications for tenders.
- Utilised project management tools to track tender progress, ensuring accountability and transparency.
- Negotiated terms and conditions with clients post-tender submission, securing profitable contracts.
- Prepared detailed reports on tender outcomes, presenting findings to senior management for strategic planning.
- Maintained a comprehensive database of past tenders, ensuring knowledge is leveraged for future opportunities.
- Liaised with other departments to ensure smooth workflow and timely completion of projects.
- Collaborated with other team members to handle assembly or sub-assembly of various components.
- Coordinated with supervisors to schedule repairs and maintenance without disrupting production.
- Recorded production data accurately, contributing to detailed reports for management review.
IT Technician
Accenture
Johannesbur, South Africa
01.2012 - 06.2012
- Monitored and managed IT infrastructure, diagnosing and resolving technical issues promptly to minimise downtime.
- Monitored computer system performance and intervened in identified problems.
- Installed, configured, and maintained computer hardware, software, systems, networks, printers, and scanners to support business operations.
- Provided timely and effective technical support to staff, offering solutions via phone, email, or in-person visits.
- Conducted tactical troubleshooting to identify faults.
- Monitored and inspected computers and peripheral equipment, ensuring consistent IT services.
- Set up new workstations for users with proper cables, equipment and software.
- Installed new hardware and software to meet system specifications and user needs.
- Updated software for new functionality and improved security.
- Configured networks to meet performance requirements.
Education
Higher National Diploma - Web Development
Tshwane University of Technology
Pretoria, GP01-2009
Certificate of Higher Education - Information Technology Management
Tshwane University of Technology
Pretoria, GP01-2009
Skills
- Vehicle maintenance
- Vehicle inspection
- Barcode scanners
- Safety compliance
- Transport methods knowledge
- Route optimization
- Route planning
- Delivery planning
- Depot collections
- Logistics management
- Mileage record management
- Delivery preparation
- Delivery paperwork
- Handling fragile items
- Customer service
- Customer communication
- Customer updates
- Complaint handling
- Conflict resolution
- Effective communication
- Professionalism
- Reliability
- Responsible driving
- Commercial driving
- Emergency Response
- Time management
- Workload prioritization
- Problem solving
- Adaptability
- Multitasking
- Active listening
- Decision making
- Time-management
- GPS and map reading
- Google maps navigation
- GPS operation
- Local area knowledge
- Traffic laws knowledge
- Traffic law knowledge
- Onfleet
- Supplier negotiation
- Pallet jack operation
- Barcode scanners
- Lifts [Number]Kg
- Document accuracy
- Document accuracy
- Customer service
- Multitasking
- Time-management
- Decision making
- Active listening
- Traffic law knowledge
- GPS operation
- Local area knowledge
- Home deliveries
Languages
English
Upper Intermediate
B2
Afrikaans
Beginner
A1
Certification
- Code 10 drivers Licence
Interests
- Reading
- Doing research
- Learning
- Sports
Timeline
Courier Delivery Driver
Fastway couriers
05.2018 - Current
Data Capturer
Bidvest Bank
03.2017 - 09.2017
Tender Clerk
Accenture
09.2012 - 10.2016
IT Technician
Accenture
01.2012 - 06.2012
Higher National Diploma - Web Development
Tshwane University of Technology
Certificate of Higher Education - Information Technology Management
Tshwane University of Technology