Nthetheleli TANASE
Mohlakeng Ext5
Summary
With background in customer-facing roles, I bring strong communication, problem-solving, and interpersonal skills. Consistently focused on delivering exceptional service, I excel in understanding and addressing customer needs. My adaptability and positive attitude ensure smooth interactions, enhancing customer satisfaction. Eager to contribute to supportive and efficient a team environment.
Overview
18
18
years of professional experience
Work History
Customer Service Consultant
Nedbank
Johannesburg
07.2025 - Current
- Resolved complex customer issues, leveraging problem-solving skills to ensure customer satisfaction.
- Responded to customer service enquiries promptly and accurately, enhancing overall customer experience.
- Supported customers with product-related questions, feedback, and complaints, contributing to improved service quality.
- Achieved monthly sales targets by coordinating sales activities and customer engagement.
- Achieved sales target by managing pipeline activity and executing timely outreach.
Sales Consultant
Ison Experiences
Johannesburg
03.2025 - 06.2025
- Consistently achieved or surpassed sales targets.
- Achieved company targets through implementation of effective sales strategies.
- Crafted engaging sales pitches to effectively promote products and services.
- Attended sales training and workshops to enhance skills and improve sales techniques.
Service consultant
NEDBANK
Randburg
11.2022 - 01.2024
- Conduct comprehensive client consultations to recommend financial products aligned with their objectives.
- Fostered customer loyalty through proactive engagement and personalised banking solutions, resulting in increased client retention.
- Collaborated with cross-functional teams to identify and execute up-selling opportunities, enhancing revenue generation.
- Guide customers on leveraging digital banking platforms to streamline their financial activities.
- Efficiently manage financial transactions to maintain operational excellence and customer satisfaction.
- Maintained and updated customer accounts adhering to strict confidentiality and compliance standards, resolving any issues effectively.
- Ensure all banking operations comply with regulatory and institutional standards.
- Engaged with customers to deepen relationships and support business growth initiatives.
Universal Banker
NEDBANK
Randburg
12.2016 - 11.2022
- Provide personalized banking solutions to clients by understanding their individual financial needs.
- Conduct financial needs analyses to help clients achieve their financial goals.
- Advise clients on various loan products and assist in the loan application process.
- Collaborated with team members to identify and promote cross-selling opportunities, increasing client engagement.
- Facilitate seamless and efficient banking transactions to ensure a positive customer experience.
- Educated clients on digital banking tools, improving customer service experience and user adoption.
- Maintain up-to-date knowledge of banking products and services to effectively advise clients.
- Perform account maintenance services, ensuring accuracy and confidentiality.
- Ensure compliance with bank policies and regulations in all interactions.
- Handle cash transactions efficiently while minimizing errors.
- Proactively engaged with customers to deepen relationships, fostering loyalty and enhancing business growth.
Enquiries Clerk
NEDBANK
Johannesburg
02.2012 - 12.2016
- Processed customer requests for account statements and duplicates, ensuring prompt issuance and customer satisfaction.
- Managed card reissuance process, activating and troubleshooting card issues to minimise disruption for customers.
- Assisted customers in setting up and managing online banking services to enhance accessibility and convenience.
Branch Administrator
NEDBANK
03.2008 - 02.2012
- Managed daily operations of branch, ensuring compliance with company policies and fostering an efficient work environment.
- Implemented branch growth strategies, increasing new customer acquisition by 20%.
- Monitored financial activities, resulting in a 10% reduction in operating costs through careful oversight and strategic adjustments.
- Developed strong customer relationships, directly contributing to enhanced branch reputation and customer loyalty.
Education
NVQ Level 5 - Banking
Moonstone
Johannesburg, GP01-2015
Business Management (N6) - Financial Accounting, Entrepreneurship and Business Management, Management Communication, Computerised Financial Systems, Computer Practice
SOUTH WEST GAUTENG COLLEGE
Johannesburg, GP12-2005
National Certificate in Banking services -
DAMELIN
Johannesburg, South Africa03-2008
Skills
- Customer Service
- Sales
- Digital Banking Services
- Account management
- Client relationship management
- Regulatory Compliance
- Bespoke banking solutions
- Financial advisory
- Financial analysis
- Microsoft Office
- Problem Solving
- Universal Banker
Custom
- Idah Mphake, Nedbank, Randburg, 0102379275, Idahmp@nedbank.co.za
- Sazi Sikhosana, NEDBANK, Randburg, 0738353425
Timeline
Customer Service Consultant
Nedbank
07.2025 - Current
Sales Consultant
Ison Experiences
03.2025 - 06.2025
Service consultant
NEDBANK
11.2022 - 01.2024
Universal Banker
NEDBANK
12.2016 - 11.2022
Enquiries Clerk
NEDBANK
02.2012 - 12.2016
Branch Administrator
NEDBANK
03.2008 - 02.2012
NVQ Level 5 - Banking
Moonstone
Business Management (N6) - Financial Accounting, Entrepreneurship and Business Management, Management Communication, Computerised Financial Systems, Computer Practice
SOUTH WEST GAUTENG COLLEGE
National Certificate in Banking services -
DAMELIN