Sigma programe
Nthapeliseng Lemena
Inventory Manager
Johannesburg,GP
Summary
Dynamic Manager with a proven track record at retail, enhancing customer satisfaction through exceptional service and effective employee training. Skilled in retail inventory management and team development, I successfully increased store profitability by implementing innovative merchandising strategies and fostering a collaborative work environment.Dynamic individual with hands-on experience in management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
12
12
years of professional experience
7
7
Language
2029
2029
years of post-secondary education
Work History
Store Manager
Kenilworth Super Spar
12.2025 - Current
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Supervised guests at front counter, answering questions regarding products.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Inventory Manager
Ultra Liquors
03.2025 - 11.2025
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Analyzed inventory data to identify and address stock discrepancies.
- Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Maintained high levels of customer satisfaction through efficient handling of orders, prompt issue resolution, and effective communication channels with clients.
- Maximized storage capacity by effectively organizing warehouse layout and implementing space-saving techniques.
- Managed relationships with vendors to ensure timely delivery of products while maintaining quality standards.
- Ensured compliance with industry regulations and safety protocols in all aspects of inventory management operations.
- Promoted a culture of continuous improvement within the team by encouraging idea generation and problem-solving initiatives.
- Increased efficiency in inventory turnover, reducing holding costs and increasing cash flow.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Streamlined returns process, improving customer satisfaction and reducing losses.
- Organized records of vehicles, schedules and completed orders.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Developed and maintained knowledgeable and productive team of employees.
Data Capture/Assistant Store Leader
Brackengate Super Spar
10.2017 - 02.2025
- .capturing invoices,processing credit notes and claims.
- .stock tacking,scheduling promotions,ordering and receiving stock.
- Served as floating manager-on-duty, MOD, to cover shift shortage.
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Completed monthly and quarterly sales reports for senior management.
- Worked with customer service representatives to handle escalated customer issues.
- Trained new-hires on sales procedures to better service customers.
- Supervised 201 co-workers.
- Used advanced features of Microsoft Office and SIGMA program to complete all necessary reports for senior management review.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Collaborated with Store Leader to develop strategies for achieving sales goals and driving revenue growth.
- Played a key role in implementing loss prevention strategies that reduced incidents of theft within the workplace.
- Assisted with the successful launch of promotional campaigns, leading to increased sales during peak periods.
Sales Representative
PFM
01.2014 - 09.2017
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Provided feedback from customers to product development team, influencing future product enhancements.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Set and achieved company defined sales goals.
Education
Certificate - Supply Chain Management
University of Cape Town
Westerncape 04.2001 -
HIGHER CERTIFICATE - BUSINESS MANAGEMENT
IQ ACADEMY
GAUTENG 2015.09 - 2016.09
Diploma - Supply Chain Management
Academy of York
Randburg Certificate - Secondary Education
Kagiso Adult Centre
Kagiso 2013.01 - 2013.12
Skills
Customer service management
Employee training
Store merchandising
Team development
Retail inventory management
Store operations
Team building
Friendly and positive
Problem-solving
Staff management
Cash management
Store displays
Inventory management
Loss prevention
Accomplishments
- Supervised team of 201 staff members.
- Achieved a certificate in Health and safety through effectively helping with ensuring compliance with workplace safety regulations,conducting safety inspections and reporting hazards.Training staff on health and safety best practices.
Software
ARCH programe
Timeline
Store Manager
Kenilworth Super Spar
12.2025 - Current
Inventory Manager
Ultra Liquors
03.2025 - 11.2025
Data Capture/Assistant Store Leader
Brackengate Super Spar
10.2017 - 02.2025
HIGHER CERTIFICATE - BUSINESS MANAGEMENT
IQ ACADEMY
2015.09 - 2016.09
Sales Representative
PFM
01.2014 - 09.2017
Certificate - Secondary Education
Kagiso Adult Centre
2013.01 - 2013.12
Certificate - Supply Chain Management
University of Cape Town
04.2001 -
Diploma - Supply Chain Management
Academy of York