Nthabiseng Yolanda Putini
Administration Clerk
Port Shepstone,KZN
Summary
Dynamic Practice Manager with a proven track record at South Coast Heart Centre, enhancing patient satisfaction through effective client consulting and employee performance management. Skilled in financial oversight and supplies ordering, I implemented an electronic health record system that significantly improved operational efficiency while fostering a collaborative team environment.
Overview
3
3
years of professional experience
5
5
Languages
Work History
Practice Manager
South Coast Heart Centre
07.2023 - Current
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Oversaw accounting, budgeting, and financial reporting.
- Provided supervision and management to team of support personnel.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Addressed and remedied all patient or team member issues.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Implemented new electronic health record system, leading to increased efficiency in patient data management.
- Ordered all office supplies and kept check on inventory levels.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Developed and enforced office policies to ensure compliance with healthcare regulations, improving practice efficiency.
- Enhanced patient privacy and confidentiality through rigorous staff training and policy development.
Marketing Assistant
Renao Kitchen & Bar
02.2023 - 07.2023
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Created engaging content for Pinterest, Facebook, and Instagram.
- Boosted sales performance by assisting in the creation of persuasive marketing materials such as brochures and product sheets.
- Amplified social media reach, creating engaging visual assets such as infographics and videos for widespread distribution.
- Strengthened brand identity with consistent messaging across various platforms including print, digital, and social media channels.
- Proofread marketing collateral ahead of printing to eliminate errors.
- Gathered customer feedback through surveys and social media interactions, guiding improvements in product offerings and service.
- Contributed to product launches, coordinating logistics and promotional activities for successful market entry.
- Enhanced online presence with creation and management of social media content, leading to higher engagement rates.
- Collaborated with graphic designers to produce visually appealing marketing collateral that captured brand's essence.
- Monitored competitor activity, staying ahead of industry trends and identifying opportunities for growth.
Education
Bachelor of Arts - Journalism And Media Studies
Damelin
Durban, South Africa 04.2001 -
Skills
Employee performance
Client consulting
Supplies ordering
Staff management
Timeline
Practice Manager
South Coast Heart Centre
07.2023 - Current
Marketing Assistant
Renao Kitchen & Bar
02.2023 - 07.2023
Bachelor of Arts - Journalism And Media Studies
Damelin
04.2001 -