Nthabiseng Precious Ndou
Retail Management Professional
Johannesburg
Summary
Experienced and motivated retail professional with expertise in buyer assisting, vendor management, data analysis, store and floor management, and team leadership. Skilled in managing people, inventory, achieving sales targets, and minimizing stock loss. Strong communication and interpersonal skills with proven ability to work effectively in a team environment. Experienced in SAP reporting, data analysis, staff planning, budgeting, industrial relations, stock takes, price adjustments, cash office and flow management, employee performance management, scheduling, floor management, customer and labor relations, and recruitment. Passionate about providing exceptional customer service and building strong relationships with colleagues and customers. A valuable asset to any organization.
Overview
11
11
years of professional experience
Work History
Category Data Administrator(SAP)
Pick n Pay
04.2022 - Current
- Assist buyers in daily administrative functions using SAP, including listing and maintaining vendor accounts, creating and maintaining new articles, updating pricing, capturing promotional prices, maintaining margins, and extracting various reports
- Liaise with Distribution Centre, Demand Planners, Debtors, Creditors, Catalogue, SAP Support, Technologist, and Stores departments to ensure the smooth operations of the business
- Provide support to Supply Chain, Demand Planners, and Stores
- Ensure adherence to procedures for the smooth functioning of the admin department
- Utilize skills in Product Assortment Planning, Retail Category Management, Data Analysis, SAP Reporting, Training, and English.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
Assistant Buyer
Pick n Pay
08.2018 - 04.2022
- Managed vendor creation and management, data analysis, capturing, and system error mentoring, new store creation, bmc management, category management, new article listing, buyers administering, assortments management, store data management, data management, range, and space
- Conducted data analysis, SAP Reporting, and provided buyer admin support
- Utilized skills in Product Assortment Planning, Vendor Management, Retail Category Management, Data Analysis, SAP Reporting, and English.
- Maintained complete documentation and records of all purchasing activities.
- Computed and created purchase orders in [System] to monitor stock levels, verify purchase requisitions, and expedite customer orders.
- Analyzed sales data and conducted competitor research to efficiently order merchandise according to sales trends.
- Reviewed purchasing trends and forecast demand for inventory planning and replenishment.
- Collaborated with cross-functional teams to facilitate efficient and timely product delivery.
Floor Manager
Pick n Pay
06.2017 - 07.2018
- Maintained hygiene and merchandising standards
- Managed employee performance
- Liaised with suppliers for promotional space and free stock
- Maintained the storeroom and sales floor, minimized stock loss, ensured all departments were achieving their turnover sales
- Practiced company policies and values
- Managed store inventory, cash office, scheduling, merchandising, receiving and ordering stock, and provided customer service.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw supply restocking, area cleaning, and product organization.
- Managed team of over 50 employees to maintain smooth-running operations of shop floor.
- Managed store inventory and stock levels to maintain availability of products.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Promoted sales with aggressive targets and clear goal attainment strategies for individual employees and teams.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Manager Trainee
Pick n Pay
06.2015 - 06.2017
- Managed several departments, including Receiving, Deli, Bakery, Perishables, Fruit & Vegetables
- Planned staff, budgets, and maintained a high level of customer service
- Managed stock levels, stock takes, price adjustments, and monitored and controlled unpacking and housing
- Interacted with suppliers and support office to ensure effective stock management
- Managed industrial relations and maintained security/asset control
- Led store management, inventory analysis, cash office, scheduling, merchandising, and receiving and ordering stock
- Developed skills in customer experience, vendor management, data analysis, SAP reporting, training, and customer relationship management (CRM).
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Resolved escalated concerns using professionalism and understanding of facets of issue.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Reviewed financial accounts for accuracy and resolved discrepancies.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Gained knowledge of company policies, protocols and processes.
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
Admin Manager
The Shoprite Group of Companies
06.2013 - 05.2015
- Managed staff performance, initiated and chaired inquiries and maintained procedures
- Opened and closed the store, oversaw hygiene and merchandising standards, and managed employee performance
- Recruited and managed employees
- Achieved turnover sales
- Liaised with suppliers
- Maintained storerooms and minimized stock loss while ensuring departmental turnover sales
- Practiced company policies and values
- Managed employee relations, cash flow, scheduling and time management, floor and inventory management, and customer relations.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Manager Trainee
The Shoprite Group of Companies
06.2012 - 06.2013
- Planned staff budgets and maintained a high level of customer service
- Managed stock levels, stock takes, price adjustments, and monitored and controlled unpacking and housing
- Interacted with suppliers and support office to ensure effective stock management
- Managed industrial relations and maintained security/asset control
- Led store administration, management of service areas, back office and frontline manner, inventory analysis, cash office, scheduling, merchandising, and receiving and ordering stock.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
- Gained knowledge of company policies, protocols and processes.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Used company reports to analyze sales, gross profit and inventory activities.
- Sat in on disciplinary hearings to learn about conflict resolution in workplace.
- Assisted with onboarding of new employees by providing training and development resources.
Education
Wholesale & Retail Operations Management - Retail Management
W&RSETA - Shoprite Learnership
Johannesburg 01.2012 - 2012.12
National Diploma Human Resource Management - Human Resource Management
University of Johannesburg
Johannesburg 02.2008 - 2011.06
Senior Certificate (Grade 12) -
Waverley Girls' High School
Johannesburg 01.2007 - 2007.12
Skills
SAP reporting and data analysisundefined
Timeline
Category Data Administrator(SAP)
Pick n Pay
04.2022 - Current
Assistant Buyer
Pick n Pay
08.2018 - 04.2022
Floor Manager
Pick n Pay
06.2017 - 07.2018
Manager Trainee
Pick n Pay
06.2015 - 06.2017
Admin Manager
The Shoprite Group of Companies
06.2013 - 05.2015
Manager Trainee
The Shoprite Group of Companies
06.2012 - 06.2013
Wholesale & Retail Operations Management - Retail Management
W&RSETA - Shoprite Learnership
01.2012 - 2012.12
National Diploma Human Resource Management - Human Resource Management
University of Johannesburg
02.2008 - 2011.06
Senior Certificate (Grade 12) -
Waverley Girls' High School
01.2007 - 2007.12
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