Nthabiseng Pearl Motsemme
Pretoria
Summary
Dynamic and results-oriented professional with extensive experience in administrative and customer service roles, notably as a Personal Assistant at PRASA. Skilled in calendar management and client relations, I excel in streamlining operations and enhancing efficiency. Proven track record in project coordination and maintaining discretion, consistently exceeding employer expectations.
Overview
21
21
years of professional experience
Work History
Personal Assistant
PRASA
Pretoria
05.2012 - 08.2024
- Checking customer’s tickets and assisting customers with questions they have regarding trains and schedules, selling tickets from the ptims machine, Serving Customers with tea or coffee, serving newspapers and shuttle buses
- From the 01 January 2015 till the 31 March 2015 I was acting as a Train Manager in the Metroplus Express Train.
- Since July 2025 I was a Personal Assistant to the General Manager (Insurance Department)
- My duties are:
- Initiate, establish, implement, maintain and monitor administration systems and procedures within Insurance.
- Maintain diary management for the General Manager: Insurance.
- Provide logistical support to the General Manager: Insurance in the execution of his duties.
- General office administration i.e
- Leave roster and time sheets reconciliation
- Provide secretarial support to the General Manager: Insurance including taking minutes, preparing presentations, collation of reports, memorandums, electronic communication.
- Maintain awareness of all issues being handled by the General Manager: Insurance in order to understand priorities and enable quick responses.
- Arrange meetings, take minutes, transcribe and distribute to maintain a formal record of events and actions allocated for follow-up.
- Create and maintain a filing system (paper and electronic) ensuring that documentation is at hand and available for reference purposes.
- Arrange and book venues for meetings (internal and external) and ensure that all parties are informed and make catering and infrastructure arrangements.
- Make travel, accommodation and transport arrangements (local and overseas) through the appointed agent.
- Assess the accuracy and statistics of recorded claims on a weekly basis.
- Assist in dealing with priority claims in consultation with General Manager.
- Assist the team on various projects on an ad-hoc basis
- (Assets, Motor and Liability claims)
- Ensuring that Policy Wording and Insurance Manuals are accurately maintained.
- Interact on behalf of the General Manager with stakeholders and other third party service providers.
Credit Control Administrator
ABI (AP Management)
04.2011 - 07.2011
- Data Capturing, Filling and Calling clients to request outstanding information.
PMO Administrator – Personal Assistant
Imbizo Management and Engineering
02.2011 - 03.2011
- Data Capturing, Office Administration, Time sheets Spread sheet, Managing boardroom bookings and booking boardrooms, Minutes and typing them and arranging meetings (Calender) and Ordering catering (food).
Project Administrator
EON Consulting
09.2010 - 10.2010
- Data Capturing, Office Administration, Time sheets Spread sheet, Managing boardroom bookings, Minutes and typing them and arranging meetings.
Claims Consultant (Motor & Non-Motor)
Alexander Forbes
07.2007 - 05.2010
- Customer Service, Data Capturing and Office Administration: Registering new claims and processing them from registering to finalizing the claim, Requesting payments for (panel beaters, Avis, Suppliers and Assessors)
Client Service Agent (Inbound & Outbound)
Kestrel Financial Solutions
07.2005 - 05.2007
- Customer Service, Data Capturing and Office Administration: Obtaining quotations for clients, acquiring new business (Selling policies), follow up with clients on pending quotes
- Amendments on exist policies, retaining client and reinstating policies
- Direct sales
- Training new Sales Agents, providing weekly report and monthly report.
Call Center (Inbound & Outbound)
Taxi PayPhones (MTN & Santaco)
08.2004 - 03.2005
- Customer Service, Data Capturing and Office Administration
- Booking installations for payphones for clients
- Upon installation, training clients on how to operate payphones.
Call Center (Inbound & Outbound)
CFS (Eskom)
08.2003 - 08.2004
- Customer Service, Data Capturing and Office Administration
- Calling Eskom client who were in debt to ask them to settle their account, making payment arrangements with clients
- Arranging for disconnection for clients who did not pay their electricity
- Also arranging for reconnection for clients who have settled their debts upon recipient of their payments.
Education
High School Diploma -
Greendale School
Witbank12-2001
Skills
- Event Planning
- Call Screening
- Personal Correspondence
- Invoice Processing
- Client Relations
- Report Writing
- Calendar Management
- Child management
- Project Coordination
- Travel Coordination
- Expense Management
- Travel administration
- Dedicated Team Player
- Scheduling
- Human Resources Management (HRM)
- Training staff
- Extensive knowledge of fine wines
- Critical thinker
- Customer friendly
- Discretion and Confidentiality
- Report Analysis
- Communication Skills
- Fast learning
- Account Management
- Accurate and detailed
- Professional phone etiquette
- Multitasking and Organization
- Organizing and Preparing Meetings
- Excellent communication skills
- Schedule Management
- Labor Relations
- Database Management
- Restaurant Experience
- Spreadsheet Management
- Attention to Detail
- Social Media Savvy
- Trip planning
- Understands grammar
- Self-starter
- Strong interpersonal skills
- Filing and data archiving
- Travel Arrangements
- Multi-line phone proficiency
- Personal training
- Meeting planning
- Appointment Scheduling
- Screening calls
- Strong Problem Solver
- Mail Sorting
- Microsoft Office proficiency
- Shipping and Receiving Packages
- Hospitality Environment
- Customer Needs Assessment
- Valid Driver's License
- Project Planning
- Proper phone etiquette
- Administrative support specialist
- Flexible Schedule
- Conference planning
Personal Information
- ID Number: 8308210706080
- Dependents: 2 boys
- Health Status: Excellent
- Date of Birth: 08/21/83
- Gender: Female
- Nationality: South African
- Driving License: Code 8
- Marital Status: Single
References
- Mr. Tokollo Mahlake, Prasa, 012 748 7525, 082 678 3935
- Mr. Ezekiel Mathega, Prasa (Metrorail), 012 743 0131, 071 854 7234
- Mr. Joseph Nkabinde, CFS (Eskom), (011) 655 2373, 073 169 8322
- Mrs. Gladys Mabaso, Kestrel Financial Solutions, 074 230 9167
- Mr. Prosper Nkabinde, Alexander Forbes, (012) 452 8314, 072 699 6981
- Mr. Rakesh Maharaj, Imbizo Management and Engineering, (011) 690 4208, 083 300 4877
Educationalqualification
*Greendale School:
Grade 12, English, Afrikaans, Art, Typing, Accounting and Business Economics.
*Havatech Pretoria: Computer Literacy and Information Technology (Programming), 09/30/02
Introduction to Computing, Internet, Software Support, Basic Networking, PC Maintenance & Support, Coding & Programming with C++, Coding & Programming with Visual Basic, MS Office, Effective Business Communication, MS Operating System (DOS & WIN. 95/98)
*ORT SA (Fasset) - Call Center Course: 08/22/03
Introduction to PC, Telephone Skills, Call Center Skills, Typing and E-mail, Windows Navigation, Debt Recovery
Fais Certificate 30 credits
Criminalrecords
None
Languages
1,B2,1,A2,
Tswana
Timeline
Personal Assistant
PRASA
05.2012 - 08.2024
Credit Control Administrator
ABI (AP Management)
04.2011 - 07.2011
PMO Administrator – Personal Assistant
Imbizo Management and Engineering
02.2011 - 03.2011
Project Administrator
EON Consulting
09.2010 - 10.2010
Claims Consultant (Motor & Non-Motor)
Alexander Forbes
07.2007 - 05.2010
Client Service Agent (Inbound & Outbound)
Kestrel Financial Solutions
07.2005 - 05.2007
Call Center (Inbound & Outbound)
Taxi PayPhones (MTN & Santaco)
08.2004 - 03.2005
Call Center (Inbound & Outbound)
CFS (Eskom)
08.2003 - 08.2004
High School Diploma -
Greendale School
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