Nthabiseng Mathildah Masila

• Contact: Jade Kriel 076 640 9755
• Duties and Responsibilities
• Develop and manage customer strategies to meet business objectives as agreed upon with line manager
• Develop and implement customer activity plans to reach agreed sales targets
• Monitor and review customer activity plans
• Ensure pre call planning is done for customers
• Assess market gaps, competitor activities and opportunities in the markets
• Develop the best route to market for all customer segments in order to achieve the targeted service levels
• Operating as the lead point of contact for any and all matters specific to the customer account
• Building and maintaining strong, long-lasting customer relationships
• Overseeing customer account management
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g
• Quarterly sales results and annual forecasts)
• Collaborate with line manager and product manager to identify and grow opportunities within territory
• Assist with challenging client requests or issues escalations as needed – complete NCR for each incident and follow up on actions taken to resolve the issue
• Given regular feedback to customer
• Stay abreast of technical knowledge by attending relevant educational workshops; industry days, publications/technical bulletins
• Manage own department to increase own competencies
• Liaise with cross – function teams, orders, technical team, order department, production and logistics, ensure good communication between yourself and these departments
• Record leads, opportunities and activities in the CRM system, regularly update client information.

• Strategically establishing and managing a portfolio of customers
• Price negotiations at senior levels at customers
• Sending out price adjustment letters as needed
• Promotion of company products and image
• Key account management
• New business development
• Technical presentations at customers on new product launches or as needed
• Industry or market knowledge within the Industrial markets
• Collating and submitting of market surveys
• Growing customer base year on year in terms of volume, revenue and margins
• Interface with Operations Division and other related relevant business functions
• Responsible for forecasting on a monthly basis
• Manage a complete range of commodity raw materials from purchasing to selling
• General administration of call reports, updating of CRM database
• Sound knowledge of the Commodity Trading business in various industries and markets
• Sound Knowledge of SA Commodities market, local producers, end users and customers

• Contact Jade Kriel : 072 640 9755
• DUTIES & RESPONSIBILITIES:
• CUSTOMERS LIASION
• Process orders and follow up on order acknowledgement and ship date advice to customers
• Generating and following up on quotation status
• Update orders and quotation database
• Prepare outgoing deliveries
• Handle and manage customers’ direct enquiries via phone calls or emails
• Ensuring all customers get exceptional customer service
• Process / Co-ordinate sales order with operations department to meet delivery schedules of customer
• Handle partial accounts and accounting job related matters
• Prepare all documentation on a daily basis for invoicing, credit note requests and reinvoicing
• Handling of customer credit applications as well as COD accounts
• Handling of all delivery and dispatch notes for all customers
• Keeping track of all back orders, and informing customers of back order status where necessary
• Handling sample requests for numerous customers both existing and potential
• Tracking sales trends per customer on a monthly basis
• Allocating/Reserving stock per sales order for customers
• Finalising all documentation (Delivery notes & Dispatch notes) for invoicing to be processed weekly
• Keeping track of all customer accounts and co-ordinating payment arrangements
• Assist walk in customers at all times i.e
• Samples, product in
• Formation, etc
• Handling all customer complaints and incident reports
• Updating of the backorder list on daily basis
• Tracking of emails to and from customers on CRM System, Instavet bought Combipharm)
• Company: Instavet Imports and Exports a division of Chemfit
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.

• Quotations to customers
• Dealing with state and tenders
• Purchasing orders for supplier
• Filling
• Doing any instruction from senior management
• Loading orders on pastel evolution and loading PO to suppliers Selling fort dodge vaccines to customers as well as Alpharma in feeds

• Continuing education in

Ethics and Conflict
 Organisational Diversity
 Marketing Research
 Product and Pricing Strategies
 Integrated Marketing Communications
 Marketing Strategies
 Business Environment and Ethics
 Strategic Management Practices

Still studying (second year)

• Professional development completed in 2018
• Completed professional development
• Modules Covered

Marketing Ethics and Code of conduct
Customer management and Interaction
Marketing strategies and Resources
Negotiation skills
Presentation skills
Key accounts management

and Interaction Marketing strategies and Resources Negotiation skills Presentation skills Key accounts management