Nthabiseng Johanna Modiba
Technical Support Consultant
Alexandra Johannesburg
Summary
Dedicated and customer-focused Technical Support Agent with experience of providing excellent assistance to clients in resolving connectivity issues and ensuring optimal internet services. A dependable industry worker equipped for fast-paced work and changing daily needs. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction
Overview
3
3
years of professional experience
5
5
years of post-secondary education
5
5
Languages
Work History
Technical Support Agent
Afrihost ISP
06.2021 - Current
- Diagnosed and resolved common connectivity issues, ensuring a high level of customer satisfaction
- Troubleshoot and resolve internet and network-related problems through phone, email, and remote assistance tools
- Collaborate with the network operations team to escalate and resolve complex technical issues promptly
- Provide exceptional customer service for clients through inbound telephone calls, Troubleshooting DSL, Fibre and Mobile Broadband services, voice services, web and Fixed line service
- Conduct proactive monitoring of network performance and report any anomalies for preventive measures.
RETAIL SALESPERSON
Sportscene
1 2020 - 5 2021
- Answers customer's questions about merchandise
- Assists customers with purchase decisions
- Retrieves merchandise from sales floor, stock room, or other inventory locations, places special orders
- Collects payment using the stored point-of-sale system.
Education
HIGH SCHOOL MATRIC -
Waverley Girls High School
Waverley, Johannesburg 01.2014 - 05.2018
COMPTIA +(EXAM SY0-501) - undefined
Alison Education Company
10.2021 - 05.2022
Skills
Customer Service
Network Configuration
Remote Assistance
Technical Troubleshooting
Problem-Solving
Time Management
Excellent interpersonal and communication skills
Documentation
Excellent telephone etiquette and excellent listing skills Energetic, enthusiastic, Professional, and caring attitude
Organized and able to take direction under authority Able to self-manage, ethically and honestly Good writing skills, verbal communication, and very organized Good interpersonal skills and ability to work well in a team
Alternative Phone
072 2962 149
References
- Ntombiyezizwe Moeketsi, 061 4973 978
- Dennis Stephen, 078 6772 905
Accomplishments
Awarded certificate for Top Support Agent 2023
Timeline
COMPTIA +(EXAM SY0-501) - undefined
Alison Education Company
10.2021 - 05.2022
Technical Support Agent
Afrihost ISP
06.2021 - Current
HIGH SCHOOL MATRIC -
Waverley Girls High School
01.2014 - 05.2018
RETAIL SALESPERSON
Sportscene
1 2020 - 5 2021
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