Hi, I’m
Nthabiseng Bernice Maepa
Baker, Receptionist, Office Manager, Admin
Tzaneen
Summary
Skilled Baker with exceptional knowledge of baking times, methods, temperatures, and flavors. Well-versed in proper function and maintenance of bakery utensils and equipment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
years of professional experience
Work History
Os Bakery Ga-Modjadji
Bakery Manager, Baker
12.2022 - Current
Job overview
- Researched issues to obtain appropriate answers to customer inquiries.
- Created marketing strategies and promotional campaigns to increase customer traffic and boost sales.
- Spearheaded efforts towards achieving sustainability goals within the bakery department by reducing energy consumption and promoting eco-friendly packaging options.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
Fusion Boutique Hotel Polokwane
Head Waiter, Hostess
01.2014 - 04.2015
Job overview
- Managed food resources, memorized orders, and coordinated customer service.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
- Assisted in menu development by offering valuable insights about popular dishes and ingredients.
- Processed orders and sent to kitchen employees for preparation.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Prepared specialty desserts for customers for special occasions.
- Greeted new customers, discussed specials, and took drink orders.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Silver Palms LodgeTzaneen
Receptionist
12.2012 - 12.2013
Job overview
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Answered phone promptly and directed incoming calls to correct offices.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
- Collected Type payments, processed transactions and updated relevant records.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Confirmed appointments, communicated with clients, and updated client records.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Managed multiple tasks and met time-sensitive deadlines.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
Edutel , Tshwane
Bachelor Of Education In Foundation Phase from Teaching
Retrobee Academy , Tzaneen
Certificate from Baking And Pastry Arts
12.2022
Msc Business College , Polokwane
National Diploma from Tourism And Travel Management
04.2013
Kgapane High School , Kgapane
Grade 12 from Consumer Studies
12.2005
Skills
Baking equipment maintenance
undefinedAvailability
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Timeline
Bakery Manager, Baker
Os Bakery
12.2022 - Current
Head Waiter, Hostess
Fusion Boutique Hotel
01.2014 - 04.2015
Receptionist
Silver Palms Lodge
12.2012 - 12.2013
Edutel
Bachelor Of Education In Foundation Phase from Teaching
Retrobee Academy
Certificate from Baking And Pastry Arts
Msc Business College
National Diploma from Tourism And Travel Management
Kgapane High School
Grade 12 from Consumer Studies
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