Nthabiseng Thukwane
Customer Service Manager, Administration, General Manager
Johannesburg,GP
Summary
Dynamic professional with extensive experience in customer service and cash handling at Astron Energy. Proven track record of enhancing customer satisfaction and optimizing sales through effective team collaboration and attention to detail. Skilled in payment processing and staff training, consistently exceeding productivity goals while maintaining a positive atmosphere.
Overview
16
16
years of professional experience
Work History
Cashier & Merchandiser
Astron Energy
12.2014 - 06.2024
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Restaurant Manager
Meyerton Restaurant
01.2008 - 11.2014
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained, and supervised staff.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Assisted in development and implementation of new menus to offer variety and options to customers.
Education
GED -
Tokelo Secondary School
Sebokeng, South Africa 04.2001 -
Skills
Customer service
Cash handling
Customer assistance
Payment processing
Time management skills
Customer service excellence
Patience and empathy
ID verification
Work ethic and integrity
Customer relations
Team collaboration
Money handling
Cleaning and sanitizing
Attention to detail
Daily reporting
Professionalism and courtesy
Staff training
Timeline
Cashier & Merchandiser
Astron Energy
12.2014 - 06.2024
Restaurant Manager
Meyerton Restaurant
01.2008 - 11.2014
GED -
Tokelo Secondary School
04.2001 -