Nthabiseng Thaele
Tylen
Johannesburg
Summary
Focused Quality Controller with 2 years of experience conducting testing to facilitate quality and condition results. Possesses superior product knowledge to train and educate staff while maintaining optimal product storage and efficiency. Builds and maintains effective working relationships with internal and external customers.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Quality Assurance Agent
Marketing Lead Solution
Johannesburg
08.2021 - Current
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Calibrated instruments and scales in production area and quality lab.
- Provided observations, took measurements, and performed tests at various stages according to quality control plan.
Administrative Assistant
Marketing Lead Solution
Johannesburg
07.2021 - Current
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Call Center Agent
Marketing Lead Solution
Johannesburg
08.2020 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
Bachelor of Laws - Law
University of South Africa
Pretoria 06.2020 - Current
Higher Certificate in Law - LAW
University of South Africa
Johannessburg 06.2019 - 06.2020
Skills
Yes Code 10
Certification
TEFL
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
TEFL
09-2023
Quality Assurance Agent
Marketing Lead Solution
08.2021 - Current
Administrative Assistant
Marketing Lead Solution
07.2021 - Current
Call Center Agent
Marketing Lead Solution
08.2020 - Current
Bachelor of Laws - Law
University of South Africa
06.2020 - Current
Higher Certificate in Law - LAW
University of South Africa
06.2019 - 06.2020
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