PowerPoint
Nthabiseng Rooi
Costumer Service Consultant
Johannesburg,GP
Summary
Dynamic customer service professional with over ten years of experience in enhancing customer satisfaction and streamlining processes. Proven ability to handle pressure effectively while maintaining a strong focus on client needs and operational excellence.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work History
Outbound Customer Service Representative
Nedbank
Sandton
04.2022 - Current
- FAIS Accredited
- Adhere to the daily schedule to ensure targets are met
- Follow company process and values as honesty, integrity, accountability and respect
- Escalate all unresolved queries to management
- Understanding the nature of clients' query by reiterating the key points raised by clients
- Identify and recommend opportunities to enhance processes, system and policies and support implementation of new processes, policies and systems
Game Massmart Store
Head of Department
Johannesburg
04.2016 - 03.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Customer Service Representative
Mobile Telephone Network (MTN) SA
Johannesburg
10.2010 - 09.2015
- Resolved customer inquiries through multiple channels, ensuring high satisfaction levels.
- Streamlined complaint resolution process, enhancing overall efficiency and response time.
- Trained new staff on customer service protocols and system navigation.
- Collaborated with cross-functional teams to improve service delivery standards.
- Analyzed customer feedback to identify trends and recommend service enhancements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Cornerstone Certificate - Customer Service Traning
Corner Stone
Randburg, South Africa 02.2007 - 05.2007
High School Diploma -
Resoma High School
Soweto 01.2002 - 12.2006
Skills
Customer service strategies
Client focus
Problem solving
Sales techniques
Adaptability under pressure
Proactive initiator
Interpersonal communication
Patience and tolerance
Additional Information
- MTN Service provider South Africa
Timothy Nthodi
+2778 324 7780
- Game Massmart Store
Lindiwe Motaung
+2782 829 0781
- Nedbank
Nomonde Ranta
+2771 883 4033
Software
Internet Explorer
Word
Excel
Pastel
Timeline
Outbound Customer Service Representative
Nedbank
04.2022 - Current
Game Massmart Store
Head of Department
04.2016 - 03.2018
Customer Service Representative
Mobile Telephone Network (MTN) SA
10.2010 - 09.2015
Cornerstone Certificate - Customer Service Traning
Corner Stone
02.2007 - 05.2007
High School Diploma -
Resoma High School
01.2002 - 12.2006