Nthabiseng Mofokeng
Katlehong
Summary
I am a 41 years old with long length experience in retail who is prepared to achieve the desired goals of the advertised post. My current position is Sales and Visual Merchandising at Nike factory store. I'm energetic, I am a multi-tasker, I am an active participant on the team, offering suggestions for achieving team goals. I am productive and understanding the business goals and the role I have to play to achieve them daily, I am creative, open-minded to new ways of doing things and customer service by knowing the customers needs and seeking information to better understanding.
Overview
16
16
years of professional experience
Work History
Sales Associate/Visual Merchandising
Nike Sa
Boksburg
08.2017 - Current
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Prioritized helping customers over completing other routine tasks in store.
- Built relationships with customers to encourage repeat business.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Managed returns, exchanges and refunds in accordance with store policy.
Assistant Store Manager
Edcon-Legit Chrishani Store
Vosloorus
03.2011 - 01.2013
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Grade 12 -
Phumulani Secondary School
KatlehongNQF level 2 -
Wholesale and Retail Operations
Skills
- Cash Register Operation
- Product Sales
- Product Promotions
- Customer Service
- Multi-tasking strength
- Verbal/written communication
- Teamwork and Collaboration
- Conflict Resolution
- Visual Merchandising
Accomplishments
- Created visually appealing merchandise displays that boosted product visibility and encouraged purchases.
- Fostered a positive and collaborative work environment that enhanced team morale and productivity.
- MVP for the month of May
- Top 3 in achieving the Track train in the store
Languages
- S.Sotho
- English
Personal Information
- Date of Birth: 05/07/84
- Gender: Female
- Nationality: South African
Hobbies and Interests
- Reading
- Hiking
Timeline
Sales Associate/Visual Merchandising
Nike Sa
08.2017 - Current
Assistant Store Manager
Edcon-Legit Chrishani Store
03.2011 - 01.2013
Grade 12 -
Phumulani Secondary School
NQF level 2 -
Wholesale and Retail Operations