Nthabiseng Moeketsi
Academic Administrator
BLOEMFONTEIN
Summary
Extensive experience in Higher Education environment. Budgeting and Financial knowledge. Strategic Management and Planning. Seasoned professional who adapts well to rapidly changing environments. Strong team player/leader that excels in mediating among multiple divisions and maintains productive relationships with staff, peers, and management. Excellent written, verbal, interpersonal communication skills and presentation skills. Computer-literate performer with extensive software proficiency covering a variety of applications for Ms Word, Advance Ms Word, Excel, Advance Excel, PowerPoint, Internet, Outlook, Dashboard, and E-Learning.
Overview
15
15
years of professional experience
13
13
years of post-secondary education
1
1
Language
Work History
Lecturer of Business Administration
Rosebank College
8 2022 - Current
- Coordinated study abroad programs focused on global business strategies, broadening student perspectives and enhancing cultural awareness.
- Utilized various technology tools and platforms to enhance student learning.
- Led group discussions and activities to stimulate student learning.
- Collaborated with fellow lecturers to develop and refine curriculum, ensuring comprehensive coverage of key topics in business administration.
- Compiled, administered and graded examinations to assess student learning and identify individuals likely to need assistance.
- Collaborated with the Career Services office to facilitate job placement opportunities for graduating students, bolstering post-graduation success rates.
- Led seminars and workshops for faculty members on best practices in teaching business administration, fostering culture of continuous improvement.
- Developed innovative assessment methods to accurately measure student progress and identify areas for improvement.
Change Management Consultant
Nako Services (Pty) Ltd
05.2019 - 06.2022
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Collaborated with project teams on integrating effective Change Management methodologies into existing workflows while maintaining alignment with company objectives.
- Conducted post-implementation reviews to assess the effectiveness of change management efforts and identify areas for improvement in future projects.
- Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
- Implemented change management practices, resulting in more efficient processes and increased stakeholder satisfaction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Built support for change throughout business unit through direct outreach strategies.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Analyzed business process changes and identified key risks, enabling proactive mitigation strategies to be implemented.
Office Manager
Office of the Registrar
1 2015 - 9 2018
- Planning, organising, and executing effectively the daily office activities
- Organise office’s internal operations and procedures
- Functional and office management support for the Registrar
- Policy administration and delegation to the Registrar
- Liaise and communicate with other internal and external stakeholders
- Review, reconcile and evaluate monthly ledgers, budgets and financial reporting for office accounts
- Process claim forms following business trips for the executive manager’s office and submits for payment
- Coordinate and support the executive manager on attendance and preparation for external meetings
- Implement and maintain a document management system in the section
- Ensure efficient retention, maintenance and security of information through the administration of a complete filing system
- Provide secretariat and Committee services
- Provide Financial Administrative support
- Consolidating of Central University of Technology Annual report
- Carry out student administration services and queries
- Recruit and select office staff
- Supervise and evaluate staff performance.
Faculty Secretariat
Faculty of Humanities
01.2011 - 12.2014
- Handle problems related to applications
- Select student applicants
- Sign-off the registration approval of students
- Source all documentation pertaining to the life cycle of the student
- Plan and oversee the logistics related to examinations and graduations for the faculty
- Act as custodian of the current students’ academic record
- Assist the Faculty Officer III with assessing and correcting the quality of Academic Administration data captured for student records.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Streamlined document preparation through the use of templates, resulting in consistent formatting across all materials.
- Contributed to a positive work atmosphere through proactive communication and collaborative problem-solving efforts.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Demonstrated strong multitasking abilities while prioritizing tasks according to deadlines and importance levels.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Volunteered to help with special projects of varying degrees of complexity.
- Maintained daily report documents, memos and invoices.
- Executed record filing system to improve document organization and management.
- Liaised between clients and vendors and maintained effective lines of communication.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed filing system, entered data and completed other clerical tasks.
- Monitored office calendars to plan meetings, activities, and travel to maximize productivity.
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Maintained a well-organized filing system for easy document retrieval, improving overall productivity.
- Processed expense reports expeditiously to prevent corporate credit card limits from impacting company-related business.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Screened visitors and issued badges to maintain safety and security.
- Contributed to the development of an efficient office environment through continuous improvement initiatives.
- Composed inter-office correspondence and provided product and service information to customers.
- Created and updated records and files to maintain document compliance.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Assisted coworkers and staff members with special tasks on daily basis.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Maintained company handbook to outline policies and provide insights to company mission and values.
- Performed research to collect and record industry data.
- Assisted in preparing timely and accurate reports for management decision-making purposes.
- Improved data accuracy by diligently maintaining databases and spreadsheets with up-to-date information.
- Supported the onboarding process of new employees by providing training materials and guidance on company policies.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed appointment scheduling for multiple staff members, ensuring smooth daily operations.
- Entered data into system and updated customer contacts with information to keep records current.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Expedited invoice processing by accurately tracking expenses and submitting payments in a timely manner.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Assisted with event planning tasks such as coordinating venues, catering services, and invitations for company functions.
- Reduced supply costs by regularly reviewing inventory levels and negotiating competitive pricing with vendors.
- Ensured smooth transitions during executive absences by managing delegated tasks efficiently and proactively addressing issues that arose during their absence.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments
- Provided clerical support to company employees by copying, faxing, and filing documents
- Surpassed team goals by partnering with colleagues to implement best practices and protocols
- Scheduled appointments and conducted follow-up calls to clients
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files
- Entered data into system and updated customer contacts with information to keep records current
- Facilitated timely delivery of special projects to meet organizational and departmental objectives
- Liaised between clients and vendors and maintained effective lines of communication
Receptionist: Work Integrated Learning
Central University of Technology
01.2009 - 01.2011
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Reduced incoming call response time by implementing an effective call routing system.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Confirmed appointments, communicated with clients, and updated client records.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Answered central telephone system and directed calls accordingly.
- Scheduled office meetings and client appointments for staff teams.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
Education
MBA - Business Administration And Management
Milpark Business School
Johannesburg, South Africa 01.2015 - 04.2018
BBA - Business Administration And Management
Central University of Technology, Free State
Bloemfontien 01.2012 - 04.2014
BBA - Business Administration And Management
Central University of Technology, Free State
Bloemfontien 01.2007 - 04.2010
Grade 12 - Mathematics
Ithabiseng High School
Senekal 01.1999 - 04.2003
No Degree - Change Management
The University of Cape Town
Cape Town, South Africa 06.2021 - 08.2021
Skills
Operations Management
Analytical Skills
Excellent Communication
Adaptability
Effective Communication
Teamwork and Collaboration
Analytical Thinking
Decision-Making
Entrepreneurship expertise
Websites
Area Of Expertise
- Expert knowledge of spoken and written communication skills
- Proficiency in office etiquette and netiquette
- Expert knowledge of MS Office Suite and Google product suites
- Knowledge of filing protocols and records management
- Understanding of knowledge management principles
- Knowledge in electronic diary and mail management
- Ability to work independently and under pressure
- Ability to manage time effectively
- Attention to detail
Ethnicity
Black
Personal Information
- Date of Birth: 09/01/85
- Gender: Female
- Nationality: South African
- Driving License: Code C1
References
- Mrs M Moletsane, Programme Co-Ordinator, Rosebank College Bloemfontein, (051) 101 0414 / 072 208 2468, mmoletsane@rosebankcollege.co.za
- Dr T Williams, Faculty Administrator: Humanities, Central University Technology, 051 507 3328/061 089 5837, twilliams@cut.ac.za
- Ms P Masupe, Executive Secretary: Executive Director-HR, University of Mpumalanga, 013 002 0052 / 083 333 0059, lucia.masupe@ump.ac.za
Timeline
No Degree - Change Management
The University of Cape Town
06.2021 - 08.2021
Change Management Consultant
Nako Services (Pty) Ltd
05.2019 - 06.2022
MBA - Business Administration And Management
Milpark Business School
01.2015 - 04.2018
BBA - Business Administration And Management
Central University of Technology, Free State
01.2012 - 04.2014
Faculty Secretariat
Faculty of Humanities
01.2011 - 12.2014
Receptionist: Work Integrated Learning
Central University of Technology
01.2009 - 01.2011
BBA - Business Administration And Management
Central University of Technology, Free State
01.2007 - 04.2010
Grade 12 - Mathematics
Ithabiseng High School
01.1999 - 04.2003
Lecturer of Business Administration
Rosebank College
8 2022 - Current
Office Manager
Office of the Registrar
1 2015 - 9 2018
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