Nthabiseng Modibetsane
Dobsonville Ext 4,Gauteng
Summary
Accomplished professional with a proven track record in leadership, business development, and customer relationship management. Demonstrated advanced banking and financial skills in senior roles, driving growth and enhancing client satisfaction. Excelled in digital transformation initiatives, leveraging strong digital and analytical skills to deliver complex projects successfully. Enhanced operational efficiencies through effective team coordination and utilised strong communication skills to foster team collaboration. Career goal: To continue driving organisational success through strategic leadership and innovative solutions.
Overview
22
22
years of professional experience
Work History
Universal Banker Lead
Old Mutual
06.2023 - Current
- Direct daily work for each report member to deliver consistent outputs.
- Coach direct reports using role resources to maintain accurate service delivery.
- Set clear expectations and complete follow-up checks to hold team accountable.
Call center consultant
First National Bank
11.2018 - 05.2023
- FNB Life sales and retentions
Financial Services Consultant
Old Mutual finance
11.2012 - 04.2015
- Provide daily life insurance and investment sales support to clients.
- Administer client portfolios to keep policies accurate and up to date.
- Deliver financial advice through regular client check-ins and updates.
financial Consultant
Old Mutual Finance(branch)
11.2012 - 04.2015
- Sourced leads and supported sales pipeline updates for qualified opportunities.
- Managed credit consolidations and reconciled account details for accuracy.
- Completed administration tasks to keep records current and accessible.
- Provided financial advice by reviewing needs and recommending suitable next steps.
Customer Care Consultant
Nedbank Personal Loans
01.2005 - 05.2012
- Handle customer service enquiries by answering incoming and outgoing calls.
- Process credit applications and maintain accurate applicant documentation and records.
- Support business development by following up leads and promoting growth opportunities.
- Complete general operations administration to keep daily activities running smoothly.
Education
NQF 5 - Generic Management
Chartall Business Collage
Matric - Higher certificate
Vector High school
Johannesburg01-2000
Skills
- Exhibited strong leadership in guiding teams to achieve objectives
- Developed and maintained strong customer relationships to enhance client satisfaction and retention
- Excelled in business development to drive growth
- Demonstrated advanced banking and financial skills in senior role
- Enhanced operational efficiencies through effective team coordination
- Utilised strong communication skills to enhance team collaboration
- Demonstrated strong digital and analytical skills in professional roleLed successful delivery of complex digital transformation initiatives
Attributes
- Computer literacy (word, excel, power point, outlook, internet/email)
- Good verbal/written communications skills
- Excellent telephone etiquette
- Capacity to multitask and master diversity of tasks and system
- Ability to work under pressure and independently
Personal Information
- Computer literacy (word, excel, power point, outlook, internet/email)
- Good verbal/written communications skills
- Excellent telephone etiquette
- Capacity to multitask and master diversity of tasks and system
- Ability to work under pressure and independently
References
- Lazarus Megalane, Contact Center Manager (FNB), (011) 6322000, (063) 7977640
- Everlyn Govender, Team leader (FNB), 0844285437
- Nelly More, Manager (Old Mutual), (011) 226 1300
- Sindi Tshabalala, Branch Controller (FNB POP), 0768989716
Timeline
Universal Banker Lead
Old Mutual
06.2023 - Current
Call center consultant
First National Bank
11.2018 - 05.2023
Financial Services Consultant
Old Mutual finance
11.2012 - 04.2015
financial Consultant
Old Mutual Finance(branch)
11.2012 - 04.2015
Customer Care Consultant
Nedbank Personal Loans
01.2005 - 05.2012
NQF 5 - Generic Management
Chartall Business Collage
Matric - Higher certificate
Vector High school