Customer Service Representative
Capfin SA
03.2023 - Current
Hi, I’m
Nthabiseng Matshidiso Jwili
Customer Service
Khayelitsha ,Capetown
Summary
Administration, Customer services Public Relation, Marketing management Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.
Work History
WNS Global Services (Vodacom Campaign)
Customer Service Representative
Job overview
- My duty was to resolve cellphone enquiries that included accounts for contract members during a call
- Providing PUK numbers and tracing of airtime vouchers
- Performing sim-swaps
- Used strong product knowledge and problem-solving skills to assist customers with their concerns
- Took inbound and outbound calls for up to 50+ customers per day using computer and call center software systems
- Address all customers services queries in a polite, accurate and timely manner
- Collected customer feedback to cease the customer from calling again.
Capfin SACaptown
Customer Service Representative
03.2023 - Current
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company .
Education
Dinwiddie high school
University Overview
Highest Grade Passed: Grade 12
Skills
Customer service skills
Strong interpersonal skills
Active listening and communication
Computer Savvy (internet, Microsoft office word, PowerPoint and emails
Critical thinker
Work well under pressure
Teamwork and Collaboration
Flexible and Adaptable
Organization and Time Management
Teambuilding
Analytical and Critical Thinking
Achievementawards
- Implemented a CSR script to be used for new customers as a result, gained accolades from the manager
- Provide excellent services to an irate corporate customer, as a result, retained his business
- I was consistent in maintaining my FCR through the year
Drivinglicense
CODE C1
Personal Information
- Height: 5.3
- Date of Birth: 01/29/95
- Nationality: South African
Contact
081-7518765
References
Ethan (capfin)
Team leader (0718576483)
Belinda Mtsolong (WNS)
Team Leader (06956856
Languages
Sesotho
Advanced (C1)
Isizulu
Advanced (C1)
Setswana
Advanced (C1)
Sepedi
Upper intermediate (B2)
Siswati
Intermediate (B1)
Timeline
Customer Service Representative
WNS Global Services (Vodacom Campaign)
Dinwiddie high school
1 2013