Good with Microsoft, exel and word
Nthabiseng Makara
Service Consultant
Viljoenskroon,FS
Summary
Communicative 2IC Manager offering 6 years of comprehensive experience providing administrative and operational support to managers. Detail-oriented and versatile professional polished in motivating staff to meet personal and company goals and planning and implementing various strategies to boost productivity. Strong team leader possessing mature decision-making abilities and outstanding time management skills.
Proficient service consultant delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in credit granting.
Customer-focused professional with successful 6-year career in financial sector. Dynamic successful applying Skill and knowledge in busy business environment.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
2IC Manager
Capitec Bank
Viljoenskroon, 9520
07.2021 - Current
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Monitored expenditures to mitigate risk of overages.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Planned and directed staffing, training and performance evaluations to develop and control sales and service programs.
Service Consultant
Capitec Bank Lmt
Viljoenskroon, Free State
11.2016 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Investigated and resolved accounting, service and delivery concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Delivered excellent customer service, resulting in consistent Number% customer satisfaction rating.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Investigated and resolved customer inquiries and complaints quickly.
- Resolved Type issues over phone with Number customers daily.
Casual Team Member
Pep Division Of Pep Kor
Viljoenskroon , Free State
11.2014 - 10.2016
Education
NQF Level 4 And 5 - Banking
Cornerstone
Cape Town 01.2019 - 09.2021
Degree - Supply Chain And Operational Management
Unisa
Pretoria 01.2022 - Current
Skills
Policies and procedures
undefinedSoftware
Timeline
Degree - Supply Chain And Operational Management
Unisa
01.2022 - Current
2IC Manager
Capitec Bank
07.2021 - Current
NQF Level 4 And 5 - Banking
Cornerstone
01.2019 - 09.2021
Service Consultant
Capitec Bank Lmt
11.2016 - Current
Casual Team Member
Pep Division Of Pep Kor
11.2014 - 10.2016
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