Nthabiseng Magabe
Account Manager
Glenvista
Summary
At Esizwe Group, I excelled as an Account Manager, enhancing client satisfaction and retention through exceptional service and strategic relationship building. Skilled in negotiating and upselling, I consistently met sales quotas by leveraging my expertise in government sector tenders and supply chain management. My ability to foster trust and efficiently manage diverse accounts underscores my adeptness in both communication and business development.
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
5
5
Certifications
3
3
Languages
Work History
Account Manager
Esizwe Group
Johannesburg
02.2016 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Streamlined internal processes for better efficiency in account management tasks.
- Improved overall team productivity by implementing best practices in organization and time management.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Achieved or exceeded company-defined sales quotas.
- Built diverse and consistent sales portfolio.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Informed customers of promotions to increase sales productivity and volume.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Recorded accurate and efficient records in customer database.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Contributed to event marketing, sales and brand promotion.
- Presented professional image consistent with company's brand values.
- Met existing customers to review current services and expand sales opportunities.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Consulted with businesses to supply accurate product and service information.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Maintained current knowledge of evolving changes in marketplace.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Contributed to team objectives in fast-paced environment.
- Kept detailed records of daily activities through online customer database.
Education
Dimploma In Networking - Diploma in Information Technology
Rosebank College
Pretoria, South Africa 01.2010 - 12.2011
Skills
Develops and manage target accounts to achieve assigned sales quotas
Working closely with government clients (especially in the IT sector & Supply Chain Management)
Communicating with suppliers and clients on a daily basis both Public Sector & Government
Responsible for doing tenders of the account am looking after
Tender Administering
Business Development for my base
Place purchase orders and make follow ups on all the orders I received
Fight for better pricing with various distributors & suppliers
Check order register on a daily basis’s
Arrange new meeting with old and new clients
Distribute company catalogues to my baseline clients
Send sales report to manage on a weekly day
Quotations, negotiations and presentations of solutions tailored to partners’ requirements
Roll-out and installation of product offering on approval
Contracts and associated administration
Weekly sales reports of all sales activity
Understanding the Africa and Middle East technology landscape
Maintain up-to-date information on all customer (reseller and end user) interactions
Consistently driving target sales
Activate sales teams at channel partners, through continued product training, marketing opportunities and Personal engagements
Understanding the African and Middle East technology landscape
Additional Information
Other Previous Work History:
Position:
IT Security Account Manager
Company:
Africa Solution Distributor
Duration:
July 2015-October 2015(Contract for 3 months)
Position:
Internal Account Manager
Company Name:
Vukani technologies
Duration:
May 2014 – June 2015
Position:
IT Sales Assistance
Company Name:
PC Palace
Position:
Junior Technician
Company Name:
PC Palace
Duration:
August 2012-April 2014
Position:
Telesales
Company Name:
Affinity
Duration:
March 2011 - May 2011
Position:
Floor Assistance (Volunteer)
Company Name:
Rosebank College
Duration:
January 2011 - February 2011
References:
Name: Ntombi Dubazane
Company: Esizwe Group
Position: Sales Manager
Contact: 071 619 0595 /011 103 0125
Name: Hennie Moolman
Company: Africa Solution Distributor
Position : Managing Director
Contact Number: 012 665 0888
Name: Andile Maqubela
Company: Vukani Technologies
Position : Managing Director
Contact Number: 012 348 8888 / 082 443 4363
Name Dora Motheogane
Company: Team Tech Solutions
Position: Partner
Contact Numbers 012 770 2060 /073 124 5032
Name: Marietjie Kriel
Company: PC Palace
Position: Sales Manager
Contact Numbers 012 644 / 082 576 1564
Name: Mashudu Tshililo
Company: Rosebank College
Position: Lecture
Contact Numbers: 012 320 7270/ 071 3785 10
Name:Mashadi Sithole
Company:HP Net partnering
Position:Learnership Project Coordinator
Name:Ronald Lihaiwa
Company:IT Career
Position:IT Technical Facilitator
Contact Numbers: 084 840 1419
Name: Justine Bremner
Company: Dynamix Learning Solution
Position: Account Manager
Contact Numbers :011 234 5555/ 083 398 1408
Certification
CSP - Certified Sales Professional
Timeline
Account Manager
Esizwe Group
02.2016 - Current
Dimploma In Networking - Diploma in Information Technology
Rosebank College
01.2010 - 12.2011