Nthabiseng Katausha
Johannesburg
Summary
Results-driven Operations Leader with over 10 years of progressive experience in retail and FMCG environments. Proven track record managing financial operations, client relationships, sales performance, and cross-functional teams within high-volume, target-driven settings. Currently completing a BCom in Accounting and Data Analytics certification, combining strong commercial acumen with analytical capability. Demonstrated expertise in driving revenue growth, optimising operational efficiency, managing key accounts, and building strategic partnerships with clients and stakeholders. Skilled in budget management, sales target achievement, SOP development, and leveraging data insights to influence business decisions.
Overview
11
11
years of professional experience
Work History
Branch Manager
Incredible Connection
05.2022 - 05.2026
- Lead branch operations with full P&L accountability, achieving sales targets and profitability objectives within a high-volume environment.
- Earned Branch Manager of the Month (2x) for leading top-performing store operations, team coaching, and revenue generation.
- Recognised for Highest Annual Insurance Sales, expanding high-margin attachment rates through structured cross-selling and team enablement.
- Manage key client and customer relationships, acting as primary point of contact to drive satisfaction, retention, and repeat business.
- Develop and execute tactical plans aligned with group strategic direction, translating business objectives into operational outcomes.
- Oversee budget management, cost control, supplier negotiations, and financial reporting to ensure sustainable business performance.
- Implement SOPs and process improvements to enhance operational efficiency, billing accuracy, and stock management.
Assistant Store Manager
iStore
02.2021 - 04.2022
- Supported regional management in achieving financial, sales, and compliance targets across store operations.
- Managed client engagement and customer service delivery, building long-term relationships to maximize revenue per customer.
- Oversaw stock control, finance administration, and HR processes within a fast-paced retail environment.
- Prepared financial and sales reports, monitored collections, and ensured alignment with payment terms.
Admin Manager
iStore
04.2020 - 01.2021
- Managed all back-of-house administrative and financial operations, ensuring accuracy in billing, invoicing, and reconciliations.
- Developed and implemented SOPs to improve operational efficiency, reporting reliability, and internal controls.
- Conducted inventory reconciliation and asset management to minimise shrinkage and discrepancies.
Admin Assistant
iStore
04.2016 - 03.2020
- Managed GRV stock processing, stock transfers, and inventory tracking with financial accuracy.
- Supported billing, invoicing, and reconciliation processes; maintained accurate administrative records.
Sales Consultant
iStore
12.2014 - 03.2016
- Delivered customer service and sales support, processing point-of-sale transactions and meeting target metrics.
Education
Bookkeeping Certificate -
IQ Academy
12.2017
Grade 12 -
PJ Simelani High School
12.2009
BCom Accounting -
University of South Africa (UNISA)
08.2026
Data Analytics Certificate -
Brightlearn
08.2026
Future Leaders Programme -
Skills
- Strategic Planning
- Budget Management
- Revenue Growth
- FMCG/Retail Operations
- Key Account Management
- Stakeholder Engagement
- Negotiation
- Cross-Selling
- Upselling
- Data Insights
- SOP Development
- Risk Management
- Compliance Management
- Market Analysis
- Microsoft Excel
- Google Sheets
- Financial Modelling
- Reporting
- Team Coaching
- Performance Management
- Process Documentation
- Customer Service Excellence
Accomplishments
- Awarded Branch Manager of the Month (2x) in recognition of exceptional operational management, store profitability, and team leadership.
- Achieved Highest Annual Insurance Sales across the brand/region at Incredible Connection by implementing strategic cross-selling and staff training initiatives.
- Consistently Exceeded Sales & Profitability Targets in high-volume, competitive retail environments.
- Developed & Implemented Structured SOPs, enhancing operational efficiency, stock accuracy, and billing precision across multiple roles.
- Reduced Inventory Shrinkage & Discrepancies through robust financial controls and data analysis.
Custom Section
- Technical Proficiency: Microsoft Excel (Pivot Tables, Advanced Formulas), Google Sheets (Financial Modelling & Reporting).
- Leadership & Execution: Team Coaching, Performance Management, Process Documentation, Customer Service Excellence.
References
References available on request.
Timeline
Branch Manager
Incredible Connection
05.2022 - 05.2026
Assistant Store Manager
iStore
02.2021 - 04.2022
Admin Manager
iStore
04.2020 - 01.2021
Admin Assistant
iStore
04.2016 - 03.2020
Sales Consultant
iStore
12.2014 - 03.2016
Bookkeeping Certificate -
IQ Academy
Grade 12 -
PJ Simelani High School
BCom Accounting -
University of South Africa (UNISA)
Data Analytics Certificate -
Brightlearn