Sibusiso Hadebe
Project Manager
4913 Vike, Street, Chiawelo Ext2, Soweto,Johannesburg, Gauteng
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
7
7
Languages
Work History
Store Manager
Truworths International
Fourways , Johannesburg
03.2018 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control, and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Area Manager
Loads of Living by Truworths
Johannesburrg
04.2017 - 03.2018
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Improved process efficiency by implementing new cart retrieval process and correcting poor work habits.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Drove revenues and team morale by developing and deploying sales contests.
- Increased overall sales by 50% through capitalizing on new potential opportunities and developing and maintaining partnerships with new companies and shareholders.
- Transformed underperforming teams into productive, profitable teams.
- Dedicated to expanding client bases by building lasting relationships.
Assistant Store Manager
Coricraft
Johannesburg
05.2015 - 01.2016
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Sales Consultant
Coricraft
Johannesburg
01.2011 - 12.2014
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Created detailed sales presentations to communicate product features and market data.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Responded to telephone and in-person requests for information.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
Sales Order Coordinator
Coricraft
Johannesburg
01.2007 - 12.2010
- Developed and delivered engaging sales presentations to convey product benefits.
- Trained and mentored new sales representatives.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
Guest Service Agent
Hyatt Regency
Johannesburg
05.2004 - 12.2007
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Collected room deposits, fees, and payments.
Education
High School Diploma -
Witkoppen High School
Johannesburg 01.1997 - 12.1997
Bachelor of Commerce - Retail Management
Management Colleges of South Africa
Johannesburg 01.2020 - 12.2022
Postgraduate Diploma - Project Management
Management Colleges of South Africa
Johannesburg 01.2023 - Current
Skills
Relationship building and management
Accomplishments
- Managed a store that exceeded company expectations in every category during the past five years.
- Achieved the number 1 national store ranking in Customer Service within the past 5 years.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Received CEO citation for Best Customer Services ( 2019,2020, 2021)
- Received CEO citation for Best Visual Presentation 2020
Certification
IR Chairperson
Timeline
Postgraduate Diploma - Project Management
Management Colleges of South Africa
01.2023 - Current
Bachelor of Commerce - Retail Management
Management Colleges of South Africa
01.2020 - 12.2022
Customer Services
08-2019
Supervisor Training
06-2019
Dynamic Systems Leadership
04-2019
IR Innitiator
02-2019
IR Chairperson
07-2018
Store Manager
Truworths International
03.2018 - Current
Area Manager
Loads of Living by Truworths
04.2017 - 03.2018
Assistant Store Manager
Coricraft
05.2015 - 01.2016
Sales Consultant
Coricraft
01.2011 - 12.2014
Sales Order Coordinator
Coricraft
01.2007 - 12.2010
Guest Service Agent
Hyatt Regency
05.2004 - 12.2007
High School Diploma -
Witkoppen High School
01.1997 - 12.1997
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