Nthabiseng Dibakwane
Quality Assurance Analyst
Soweto,Johannesburg
Summary
Experienced Quality Assurance Agent with a proven track record in enhancing service quality and agent performance at Altitude BPO. Results-driven with a commitment to continuous learning and improvement.
Resourceful Sales Agent effective at achieving sales goals. Dedicated to building rapport with internal suppliers and customers. Well-versed in establishing and expanding market presence to accomplish solid growth.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Quality Assurance Agent
Altitude bpo
02.2020 - Current
- Produced reports detailing agent performance.
- Monitored calls and interactions to evaluate service quality provided by agents.
- Conducted coaching sessions for skill enhancement.
- Designed and implemented plans to improve overall performance.
Sales Agent
Clientele Life
Sandton
09.2019 - 01.2020
- Selling products or services to customers, and representing the brand.
- maintain and grow relationships with existing customers.
- keep a high level of knowledge about existing products and services, and learn about new products and services.
- Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
Education
Call center Managent
Dail Once
Certificate of Higher Education - Science
Morris Isaacson High School
White City Jabavu 01.2025 - 12.2014
Management Assistant N6
Roodepoort West Campus
Skills
Software Skills: MS word
Pro Skills: Data Entry
Language: Englis, Setswana, Sesotho, IsiZulu
Soft Skill: Problem Resolution
Telephone etiquette
Certification
QA Top performer
Reference
Name: Kholofelo Maladji
Company name: Altitude BPO
Relationship: QA Manager
Contact Number: 0790292982
Name: Lerato Mkhwanazi
Company name: Clientele life
Relationship: Sales Team Leader
Contact Number: 0739398447
Languages
- English
- Setswana
- Isizulu
Timeline
Certificate of Higher Education - Science
Morris Isaacson High School
01.2025 - 12.2014
Quality Assurance Agent
Altitude bpo
02.2020 - Current
Sales Agent
Clientele Life
09.2019 - 01.2020
Call center Managent
Dail Once
Management Assistant N6
Roodepoort West Campus
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