Nthabiseng Chai

Boosted team productivity by addressing 90% of customer concerns during first interaction.

Achieved a 10% productivity increase over a two-month period.

Nurtured lasting customer rapport.

Provided technical assistance

Generating leads and converting 80% of them into closed sales

Meeting and exceeding sales targets with up 110%

Presenting and demonstrating products to new and existing clients

Worked with a team of thirty people and we increased closed monthly sales by 20%

• Managed high call volume while maintaining exceptional service quality for all customers.
• Logged call information and solutions provided into internal database.

• Adhered strictly to data protection guidelines, ensuring that the confidential information of customers was treated with utmost respect and diligence throughout all interactions.
• Improved first-call resolution rates through thorough research of complex cases before escalating them to higher-level support teams.
• Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
• Built rapport with clients, resulting in increased customer loyalty and positive feedback.
• Reduced response times by implementing effective organizational strategies in managing inquiries.
• Maintained up-to-date knowledge of products and services to effectively assist customers with their needs.
• Increased issue resolution rate through continuous training and performance evaluation.
• Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.