Anda Makalima
B 602 Vuyani Street, Khayelitsha
Summary
Reliable professional with superb reporting skills. Demonstrates meticulous attention to detail to uphold internal document control processes. Organized individual uses initiative to support and improve office operations.
Overview
6
6
years of professional experience
Work History
Back Office Administrator
MoneyBarn
01.2023 - Current
- Captured customer data accurately
- Conducted quality audits on all back-office administration tasks.
- Maintained thorough regulatory knowledge to ensure financial compliance across all operations.
Customer Service Advisor
Teleperformance
02.2023 - 05.2023
- Addressed customer service enquires quickly and accurately.
- Resolved customer queries over phone and by email.
- Built rapport with customers through courteous and professional communications.
Personal Assistant
Lamani Vuso Inc
01.2021 - 01.2023
- Administered accounts and budgets,
- Screened phone calls, inquiries and requests and handled them when appropriate,
- Schedule meetings and manage calendars,
- Take accurate and comprehensive notes at meetings
Collections Agent
ARA
01.2018 - 01.2021
- Responding to customer inquiries
- Troubleshooting tech problems,
- Handling complaints to building strategies for improving the overall customer experience and fostering loyalty,
- Providing proactive customer outreaches, Collecting and analyzing customer feedback
Education
High School Diploma -
Premier College
12.2015
High School Diploma -
Camps Bay High School
12.2014
Skills
- Problem-Solving
- Office protocols & procedures
- Customer relations
- Computer Literacy
- Project Management Tools
- Strong Communication
- Report Generation
- Scheduling and Planning
- Database Administration
Timeline
Customer Service Advisor
Teleperformance
02.2023 - 05.2023
Back Office Administrator
MoneyBarn
01.2023 - Current
Personal Assistant
Lamani Vuso Inc
01.2021 - 01.2023
Collections Agent
ARA
01.2018 - 01.2021
High School Diploma -
Premier College
High School Diploma -
Camps Bay High School
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