NTHABELENG REGINA MOTSHABI
FICKSBURG,SOUTH AFRICA
Summary
Versatile professional with focus on client service and support, bringing comprehensive experience in managing client relationships and ensuring satisfaction. Skilled in resolving complex issues swiftly, fostering strong client connections, and enhancing service quality through proactive communication and problem-solving strategies. Proven ability to collaborate with cross-functional teams to deliver seamless client experiences.
Overview
4
4
years of professional experience
Work history
PAYMASTER
DEPARTMENT OF EMPLOYMENT AND LABOUR
FICKSBURG, SOUTH AFRICA
2024.05 - Current
- Ensured accurate payments for all UI clients through meticulous record-keeping on relevant systems such as UPO and ICRS.
- Reconciled any discrepancies in daily pay sheets swiftly rectifying errors.
- Ensured efficient handling of all types of payments adhering to statutory requirements.
- Processed end-of-service benefits accurately upon UI clients departure or termination of contract.
- Reduced errors in pay sheet processing by enforcing strict verification protocols.
- Maintained confidential personal records for protection of clients information.
CLIENT SERVICE OFFICER
DEPARTMENT OF EMPLOYMENT AND LABOUR
FICKSBURG, SOUTH AFRICA
2023.04 - 2024.04
- Facilitated effective conflict resolution between clients and UI representatives at visiting points.
- Managed a high volume of inbound calls and walk in clients, ensuring client satisfaction.
- Streamlined communication with clients to ensure transparency in customer services.
- Enhanced client satisfaction by promptly addressing and resolving queries at help desk.
- Collaborated effectively with team members for seamless service delivery to the UI clients.
- Identified potential problems, reduced the occurrence of service disruptions.
- Regularly updated clients about their application/claims status to build trust and loyalty.
- Followed up clients inqueries to check provided solutions met expectations.
- Maintained up-to-date client records in database systems such as UPO and ICRS
OFFICE AID
DEPARTMENT OF EMPLOYMENT AND LABOUR
FICKSBURG, SOUTH AFRICA
2022.10 - 2023.03
- Undertook general office duties maintaining professional workspace.
- Photocopied documents as needed supporting administrative needs of team.
- Maximized office cleanliness by performing daily maintenance tasks.
- Maintained inventory of office supplies, preventing shortages such as cleaning materials.
- Organized and maintain office common areas.
- Opened office each day and readied spaces for staff and guests.
MANAGEMENT SUPPORT SERVICES (MSS)
DEPARTMENT OF EMPLOYMENT AND LABOUR
FICKSBURG, SOUTH AFRICA
2021.10 - 2022.09
- Carried out day-to-day duties accurately and efficiently on MSS office
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed such as UIF section
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Used Microsoft Word and other software tools to create documents and clear communication
Education
Diploma of Higher Education - Public Management
IKHALA TVET COLLEGE
Aliwal North, Eastern Cape 2018.01 - 2020.12
Senior Certificate -
Thabo-vuyo Secondary School
Rouxville Free State 2017.12 -
Skills
- Clients benefits understanding
- External communication
- Timekeeping systems use
- Internal communication
- Ethical integrity
- Communication proficiency
- Customer Service
Custom
Name and Surname: Lebohang Moloi
Designation : Career Counselor
Contact: 073 927 9023
Name and Surname: Andries Tshabalala
Designation: Supervisor Processing Office
Contact: 076 731 1742
Name and Surname: Lonicca Sibanda
Designation: Mentor
Contact: 073 900 5066
Timeline
PAYMASTER
DEPARTMENT OF EMPLOYMENT AND LABOUR
2024.05 - Current
CLIENT SERVICE OFFICER
DEPARTMENT OF EMPLOYMENT AND LABOUR
2023.04 - 2024.04
OFFICE AID
DEPARTMENT OF EMPLOYMENT AND LABOUR
2022.10 - 2023.03
MANAGEMENT SUPPORT SERVICES (MSS)
DEPARTMENT OF EMPLOYMENT AND LABOUR
2021.10 - 2022.09
Diploma of Higher Education - Public Management
IKHALA TVET COLLEGE
2018.01 - 2020.12
Senior Certificate -
Thabo-vuyo Secondary School
2017.12 -