Nthabeleng Ntselane
Receptionist
North West
Summary
Accomplished professional with a proven track record in customer service and cash handling, demonstrated at I-talk and I-eat. Excelled in resolving customer complaints, enhancing loyalty by 30%. Skilled in time management and computer operations, adept at maintaining professionalism under pressure. Showcases a professional demeanor and exceptional staff management capabilities.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
I-talk
Randbug
01.2023 - 06.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Cashier
I-eat
Randbug
03.2021 - 11.2022
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Receptionist
Hlog'okuhle Embroidery and Design
Randburg
06.2017 - 11.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Education
N4-N6 - Public Relations
Ethekwini Tvet College
Durban 11.2020
Metric - Office Administration
Ingiwe Tevt College
Eastern Cape 12.2016
Skills
Expense reporting
Timeline
Customer Service Representative
I-talk
01.2023 - 06.2024
Cashier
I-eat
03.2021 - 11.2022
Receptionist
Hlog'okuhle Embroidery and Design
06.2017 - 11.2019
N4-N6 - Public Relations
Ethekwini Tvet College
Metric - Office Administration
Ingiwe Tevt College
Similar Profiles
Juhyun Jang “J”Juhyun Jang “J”
Physical Therapist at Talk the Talk TherapyPhysical Therapist at Talk the Talk Therapy
Hawo AbshirHawo Abshir
Sales Agent at talk talkSales Agent at talk talk
Arisha SoodhinArisha Soodhin
Online English Teacher at Talk 915Online English Teacher at Talk 915