NTESANG SANDO
Summary
Experienced Front Office agent and reservations agent with 5+ years in customer service, scheduling and administrative support. Proven track record of enhancing office efficiency and delivering exceptional service. Managing front office responsibilities and interacting with visitors.
Overview
12
12
years of professional experience
Work History
Hotel Receptionist
Mmabatho Palms Hotel
01.2024 - Current
- Greeted guests and responded to guest inquiries, requests, and issues in a timely, personable, and efficient manner to resolve guest concerns
- Informed customers about payment methods and verified credit card data
- Liaised with housekeeping staff to ensure all rooms were clean and ready to accommodate new guest arrivals
- Provided information about hotel, restaurant, nearby attractions, available rooms, rates, and amenities
- Reviewed items of note to determine what needed to be communicated to staff of subsequent shifts
Guest Relations Expert
Protea Hotel by Marriott
11.2022 - 12.2023
- Providing excellent customer service as per hotel standards
- Greeting guests as they enter and exit the hotel
- Operate the switchboard and transfer calls to relevant departments
- Handled VIP amenities and arrivals, messaging and guest relations
- Received and handled guests' complaints and coordinated with Duty Manager to resolve issues
- Ensured room availability to maximize occupancy
- Identified opportunities to upgrade customer service with latest technology
- Ensured a high level of customer service was consistently maintained
- Supervised, oriented and coached staff to ensure the completion of required tasks
Sales Assistant - Part-time
PEP Store
10.2021 - 11.2022
- Receiving, unpacking and arranging new shipments from suppliers and vendors
- Arranging and labeling goods in the display shelves
- Assisting customers in finding the products they're looking for
- Processing customer payments at the checkout point/till Addressing customer complaints and inquiries
- Providing shopping advice and recommendations to customers
- Cleaning and rearranging the store after hours
- Performing periodic price audits to resolve price discrepancies
- Collaborating with other team members to keep the sales floor area clean and organized at all times
Reservations Agent - Full Time
Mmabatho Palms Hotel
12.2021 - 08.2020
- Assisting and advising customers who may be choosing from a variety of travel options
- Making reservations for customers based on their various requirements and budgetary allowances
- Checking the availability of accommodation on the customers' desired travel dates
- Helping plan travel itineraries by suggesting local tourist attractions and places of interest
- Processing payments and sending confirmation details to customers
- Sorting out any issues that may arise with bookings or reservations
- Selling and promoting reservation services
- Answering any questions customers might have about the reservation process
- Providing support to customers who may need to amend or cancel a reservation
Receptionist/Night Auditor - Full Time
Mmabatho Palms Hotel
10.2015 - 12.2019
- Greet all guests and assist them with check-in and check-out
- Maintain a positive attitude and friendly demeanor
- Respond to all guest questions and requests
- Answer and forward phone calls
- Manage guest bookings and reservations
- Keep a tidy and orderly workspace
- Assist with administrative
Waitress - Full Time
Mmabatho Palms Hotel
07.2013 - 09.2015
- Provide excellent customer services
- Always strive towards best customer satisfaction
- Greet customers and present menus
- Make suggestions based on their preferences
- Take and serve food/drinks orders
- Up-sell when appropriate
- Arrange table settings
Education
Matric -
Setumo High School
01.2011 - 2011.12
Computer Literacy - Microsoft word, Microsoft Office Spreadsheets, Email communication
Prestige Business College
01.2013 - 2013.06
Skills
- Hospitality
- OPERA Sales and Catering
- Micros
- Customer Service
- Computer Literacy
- Problem Solving
- Exceptional communication skills, verbal and written
- SAP
REFERENCE
Sarah Phoko – Former rooms Division manager
Mmabatho Palms Hotel
+27797842680
Rosslyn Mogoje – PEP store manager
PEP Store Mahikeng
+27787004758
Archibald Hlazo – Reception Supervisor
Protea Hotel by Marriott Mahikeng
+27603280414
Mogomotsi Madumetsa – Front Office Supervisor
Mmabatho Palms Hotel
+27764325193
Timeline
Hotel Receptionist
Mmabatho Palms Hotel
01.2024 - Current
Guest Relations Expert
Protea Hotel by Marriott
11.2022 - 12.2023
Reservations Agent - Full Time
Mmabatho Palms Hotel
12.2021 - 08.2020
Sales Assistant - Part-time
PEP Store
10.2021 - 11.2022
Receptionist/Night Auditor - Full Time
Mmabatho Palms Hotel
10.2015 - 12.2019
Waitress - Full Time
Mmabatho Palms Hotel
07.2013 - 09.2015
Computer Literacy - Microsoft word, Microsoft Office Spreadsheets, Email communication
Prestige Business College
01.2013 - 2013.06
Matric -
Setumo High School
01.2011 - 2011.12
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