Nteboheleng Moloisane
Cape Town
Summary
Customer Advisor with extensive experience at Capita, specializing in customer retention and effective problem-solving. Proven ability to enhance customer satisfaction through strong communication and consultative sales techniques. Expertise in managing complex inquiries and consistently meeting sales targets while building robust client relationships. Dedicated to providing exceptional service and customized solutions.
Overview
10
10
years of professional experience
Work History
Customer Advisor
Capita
12.2024 - 03.2025
- Providing personalized enhanced customer satisfaction and solutions to their inquiries.
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
- Retained valuable clientele by proactively addressing concerns, identifying potential issues, and offering suitable solutions.
- Resolved complex problems for customers using effective troubleshooting techniques combined with extensive product knowledge.
- Engaged in consultative sales, cross-selling and up-selling activities to align customer needs with business offerings.
Sales Consultant
Absa Bank
12.2018 - 05.2024
- To grow the Absa customer base through acquisition and increased customer profitability of the identified portfolio
- Gain new customers and increase portfolios of current customers through proactive attraction, cross-selling, retention and contributing towards the achievement of the branch’s sales targets
New Business Consultant
Capfin
07.2017 - 12.2018
- Calling new and existing customers
- Assisting customers with their loan applications
- Helping customers with their queries
- Solve problems through helpful recommendations and practical suggestions
Debt Collector
Ver-Tex Solutions
07.2016 - 12.2016
- Arrange for debt repayment or establish repayment schedules based on debtors' financial situation
- Probe and determine reason for non-payment and update the system accordingly
- Negotiate payment arrangement with the debtor within set mandates
- Educating debtor on legal collections process and result of non-payment
- Confirm and/or update debtor's details: Banking details, Employee Information
- Repayment method and frequency (weekly, fortnightly or monthly)
- Load Promise to Pay (PTP) on system as agreed with debtor
- Capture notes on system regarding important information and arrangement with debtor
Financial Services Agent
Edcon Group
07.2015 - 11.2015
- Perform the function of opening new accounts and selling financial service products within the store
- Follow up to ensure activation of new accounts
- Adherent to chain customer service strategy and processes
- Provide overall excellent customer service
- Maintain product knowledge to guide customer choices
- Ensure financial services targets are achieved/exceeded
- Maintain customer insight and focus
Education
Grade 12 - Commercial Studies
Sehushe Commercial School
MthathaSkills
- Customer service
- Effective communication
- Adaptability
- Active listening
- Customer retention
- Problem solving
References
References available upon request.
Timeline
Customer Advisor
Capita
12.2024 - 03.2025
Sales Consultant
Absa Bank
12.2018 - 05.2024
New Business Consultant
Capfin
07.2017 - 12.2018
Debt Collector
Ver-Tex Solutions
07.2016 - 12.2016
Financial Services Agent
Edcon Group
07.2015 - 11.2015
Grade 12 - Commercial Studies
Sehushe Commercial School