Nteboheleng Moloisane
Customer Service Agent
Cape Town
Summary
Experienced and customer-focused sales consultant with a proven track record of effectively communicating product information to potential customers and achieving successful sales outcomes. Demonstrated expertise in closing deals using effective methods. Strong background in customer service. Excels in building relationships with clients and delivering tailored solutions to meet their specific needs.
Overview
10
10
years of professional experience
2024
2024
years of post-secondary education
3
3
Languages
Work History
Customer Advisor
Capita
12.2024 - 03.2025
- Providing personalized enhanced customer satisfaction and solutions to their inquiries.
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
- Retained valuable clientele by proactively addressing concerns, identifying potential issues, and offering suitable solutions.
- Resolved complex problems for customers using effective troubleshooting techniques combined with extensive product knowledge.
- Engaged in consultative sales, cross-selling and up-selling activities to align customer needs with business offerings.
Sales Consultant
Absa Bank
12.2018 - 05.2024
- To grow the Absa customer base through acquisition and increased customer profitability of the identified portfolio
- Gain new customers and increase portfolios of current customers through proactive attraction, cross-selling, retention and contributing towards the achievement of the branch’s sales targets
New Business Consultant
Capfin
07.2017 - 12.2018
- Calling new and existing customers
- Assisting customers with their loan applications
- Helping customers with their queries
- Solve problems through helpful recommendations and practical suggestions
Debt Collector
Ver-Tex Solutions
07.2016 - 12.2016
- Arrange for debt repayment or establish repayment schedules based on debtors' financial situation
- Probe and determine reason for non-payment and update the system accordingly
- Negotiate payment arrangement with the debtor within set mandates
- Educating debtor on legal collections process and result of non-payment
- Confirm and/or update debtor's details: Banking details, Employee Information
- Repayment method and frequency (weekly, fortnightly or monthly)
- Load Promise to Pay (PTP) on system as agreed with debtor
- Capture notes on system regarding important information and arrangement with debtor
Financial Services Agent
Edcon Group
07.2015 - 11.2015
- Perform the function of opening new accounts and selling financial service products within the store
- Follow up to ensure activation of new accounts
- Adherent to chain customer service strategy and processes
- Provide overall excellent customer service
- Maintain product knowledge to guide customer choices
- Ensure financial services targets are achieved/exceeded
- Maintain customer insight and focus
Education
B Admin - Public Affairs
Walter Sisulu University
Grade 12 - undefined
Sehushe Commercial School
Skills
- Analytical Problem-Solving
- Following scripts
- Customer data confidentiality
- Call center experience
- Teamwork and collaboration
- Problem-solving skills
- Computer skills
- Customer service
Timeline
Customer Advisor
Capita
12.2024 - 03.2025
Sales Consultant
Absa Bank
12.2018 - 05.2024
New Business Consultant
Capfin
07.2017 - 12.2018
Debt Collector
Ver-Tex Solutions
07.2016 - 12.2016
Financial Services Agent
Edcon Group
07.2015 - 11.2015
Grade 12 - undefined
Sehushe Commercial School
B Admin - Public Affairs
Walter Sisulu University
Similar Profiles
Thomas StaleyThomas Staley
Customer service representative at CapitaCustomer service representative at Capita
Alastair MortonAlastair Morton
Customer service advisor at CapitaCustomer service advisor at Capita
Vinod KommineniVinod Kommineni
Network Administrator at CapitaNetwork Administrator at Capita