NTEBO MAHABE
Department Manager
Cape Town
Summary
Personal Profile Statement
Energetic department manager dedicated to enhancing customer satisfaction, meeting sales and profitability goals and managing staff. Recognized for leading and guiding staff to meet common organizational targets. Well organized with stellar time management abilities.
Overview
9
9
years of professional experience
Work History
Department Manager
Woolworths
02.2016 - 12.2023
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Successfully optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Successfully managed over 10 customer complaints daily and made sure that customers are satisfied.
Trainee Store Manager
Pick N Pay
Cape Town
10.2014 - 12.2016
- Successfully conducted regular reviews of operations and identified areas for improvement.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
- Shadowed senior team members to learn all related jobs and tasks.
- Supported departmental tasks to increase understanding of industry processes.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
Bachelor of Arts - Honors in Bcomm Management
University of The Western Cape
Cape Town, South Africa 05.2001 -
Postgraduate Diploma in Management - Business Management
University of The Western Cape
Cape Town 05.2001 -
Bachelor of Education - Teaching English As A Second Language
National University of Lesotho
Lesotho 05.2001 -
Skills
-Performance Engagement
undefinedTimeline
Department Manager
Woolworths
02.2016 - 12.2023
Trainee Store Manager
Pick N Pay
10.2014 - 12.2016
Bachelor of Arts - Honors in Bcomm Management
University of The Western Cape
05.2001 -
Postgraduate Diploma in Management - Business Management
University of The Western Cape
05.2001 -
Bachelor of Education - Teaching English As A Second Language
National University of Lesotho
05.2001 -
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