Ntavasi Malvinah Mashele
Tzaneen
Summary
Dynamic leader with proven expertise in team leadership and complex problem-solving, honed at MT FAST FOOD. Excelled in enhancing customer satisfaction and reducing operational costs through strategic process improvements. Skilled in verbal and written communication, adept at staff training and development. Achieved significant performance enhancements by fostering robust team agility and customer relationships.
Overview
6
6
years of professional experience
Work History
Manager
MT FAST FOOD
Tzaneen
07.2019 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Cashier
MT FAST Food
Tzaneen
01.2019 - 07.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
Bcompt In Financial Accounting -
Unisa
PolokwaneMatric - Matric
Meridian College
Phalaborwa12.2012
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Timeline
Manager
MT FAST FOOD
07.2019 - Current
Cashier
MT FAST Food
01.2019 - 07.2019
Bcompt In Financial Accounting -
Unisa
Matric - Matric
Meridian College