Ntando Romeo Lawrence George
Civic Services Supervisor
Pretoria
Summary
Conscientious, adaptable, hardworking and success oriented professional. A quick learner, highly motivated team player and self-starter with strong desire to learn, contribute and to make a difference. Seeking a quality environment where knowledge and experience can be shared and enriched and to be exposed to new technologies, more people, and have more achievements in life. Highly efficient Civic Services Supervisor well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
21
21
years of professional experience
Work History
Civic Services Supervisor
Department of Home Affairs
12.2022 - Current
- Oversee daily operations of the section, ensuring smooth workflow and timely completion of tasks.
- Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improve customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolve conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Monitoring and evaluation of performance through PMDS
- Mentor junior staff members in their career development, sharing knowledge from years of experience in the field.
- Collaborate with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conduct performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Identify operational inefficiencies and implemented corrective measures to increase effectiveness.
- Develope staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Implement safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Demonstrate commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Oversee compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Foster culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Lead successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Evaluate customer needs and feedback to drive product and service improvements.
- Collect, arrange, and input information into database system.
CHIEF ADMINISTRATION CLERK
DEPARTMENT OF HOME AFFAIRS
3 2014 - 11.2022
- Supervision of Civic Services, Finance, Cashiers & Provisioning
- Managing and ensuring smooth operations of civic services, administration and provisioning
- Ensuring efficient and effective utilization of resources in application processes for ID, Passport & BMD sections
- Management of revenue according to PFMA regulations
- Safe-guarding of assets utilized in client services environment
- Planning and organizing of workflow
- Monitoring of process flow
- Planning and organizing resources in line with sufficient capacity needs
- Conducting quality assurance on all applications and processes
- Formulate strategies to deal with influx of clients daily
- Liaise with stakeholders and promote stakeholder forum engagements
- Manage absenteeism according to HR prescripts
- Solve problems within scope of work
- Attend to and manage internal conflicts
- Ensure adequate stock levels at provisioning
- Ensure effective management of transport
- Monitor section budget and keep commitment register.
- Established and maintained standard office procedures to achieve demanding targets.
- Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
- Improved customer satisfaction rates with prompt responses to inquiries and effective resolution of issues.
- Assisted in preparation of detailed reports for senior management, ensuring accuracy and timeliness of information.
- Served as reliable resource for colleagues seeking assistance with administrative tasks or office equipment troubleshooting needs.
- Streamlined office processes by implementing efficient filing systems and organizational techniques.
- Performed regular audits of office supplies inventory, proactively addressing potential shortages or inefficiencies in stock management.
- Drafted professional correspondence on behalf of senior staff members, adhering closely to established style guidelines and formatting standards.
- Directed day-to-day program delivery with utmost efficiency and tight cost controls to consistently achieve budget targets.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Compiled and analyzed data to produce reports.
- Assisted with onboarding of new employees.
- Supported staff on special assignments and ad hoc projects.
Front Office Clerk
DEPARTMENT OF HOME AFFAIRS
07.2011 - 03.2014
- Act as direct point of contact to clients
- Assist with completion of forms
- Process applications for enabling documents according to DHA prescripts
- Assisting in rolling and capturing of fingerprints
- Solve problems within scope of work
- Conduct quality check on applications before posting
- Receive, sort and file enabling documents received from head office.
Supervisor
ILSE ST. MARIE INVESTMENTS
10.2006 - 09.2009
- Data capturing on Pastel payroll and Pastel Accounting, update records of purchases and sales, stock-taking, daily updating of stock sheet, monthly report, stock procurement and supervision of monthly and annual stock taking, cash balancing & banking
- Procurement of goods & services
- Processing of payments
- Consequence management
- General management functions.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within team by holding regular meetings and encouraging open dialogue among all members.
Data Capturer
UMTHOMBO YOUTH DEVELOPMENT
06.2003 - 06.2003
- Data capturing
- Conducting interviews of claimants
- Assessment of documentation and capturing
- Communicating requirements to land claimants.
Education
Lowveld High School
Nelspruit, South Africa12.2002
National Diploma in Office Management And Technology -
Tshwane University of Technology
Nelspruit, South Africa01.2008
Skills
Microsoft Windows XP
Windows Operating System Suite
Mac OS operating Systems
Knowledge of the Batho Pele Principles and the Constitution of RSA
Knowledge of Civic and Immigration services
Births, deaths and marriage Act 51 of 1992
Identity Act, Passport Act and Marriages Act
Immigration Act, Refugees Act and Citizenship Act
Basic Conditions of Employment Act
Labour Relations Act
Employment Equity Act, POPI Act, PAJA Act and OHS Act
Immigration services and Supply Chain Management
Public Service Regulation and Public Service Act
Records Management and Disposals policies
Strong communication skills (verbal and written) focused on internal and external relationships
Ability to proactively evaluate details, prioritize issues, and make quick, smart, detail-oriented decisions
Strong integrity and professional demeanor
Good level of comfort with computers, Excel, Outlook, PowerPoint, and software terms
Familiar with concepts, practices, and procedures in customer relationship management
Very dependable, reliable and motivated
Positive and professional attitude - a people person
Ability to seamlessly multi-task and switch between tasks
Personal Information
- Available: Notice with Current Employer
- ID Number: 8410145317080
- Passport Number: Yes
- Criminal Offences: None
- Health Status: Good
- Gender: Male
- Nationality: South African
- Driving License: Code B (8)
- Marital Status: Single
Extraduties
- SHE REPRESENTATIVE, Department of Home Affairs Mbombela, Ensure a safe working environment in the workplace for employees. Oversee implementation of safety guidelines and regulations. Serve in the OHS committee. Report on the matters arising from a safety and health perspective. Ensure compliance to Occupational Health & Safety Act.
- HOME AFFAIRS PROVINCIAL YOUTH COORDINATOR (MPUMALANGA PROVINCE), Department of Home Affairs, Facilitating and supporting district, provincial and national youth programs in support of services delivery. Conducting awareness campaigns about Home Affairs services. Planning and implementation of Provincial Youth service delivery programs. Establishing and maintaining a cooperative relationship with stakeholders. Consolidation of statistics. Preparing and presenting the Provincial Youth budget. Coordinating community outreach programs and service delivery initiatives over weekends.
Telephonenumber
- 0744841014
- 0747882588
Languages
English
Bilingual or Proficient (C2)
Swati
Bilingual or Proficient (C2)
Zulu
Bilingual or Proficient (C2)
Afrikaans
Bilingual or Proficient (C2)
References
- Maureen Shongwe, Department of Home Affairs, 0828938688
- Davis John Sebastian, Microsoft SA, 0760124356
- Mr. Ephraim Mohlala, Department of Home Affairs, 0768846604
Software
Microsoft Office Suite
Mac OS systems
Timeline
Civic Services Supervisor
Department of Home Affairs
12.2022 - Current
Front Office Clerk
DEPARTMENT OF HOME AFFAIRS
07.2011 - 03.2014
Supervisor
ILSE ST. MARIE INVESTMENTS
10.2006 - 09.2009
Data Capturer
UMTHOMBO YOUTH DEVELOPMENT
06.2003 - 06.2003
CHIEF ADMINISTRATION CLERK
DEPARTMENT OF HOME AFFAIRS
3 2014 - 11.2022
Lowveld High School
National Diploma in Office Management And Technology -
Tshwane University of Technology
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