Ntando Pontshi
Office Coordinator
Mdantsane
Summary
I am a highly motivated and organized professional who loves thinking out of the box and my love for learning new things has always driven me to strive for excellence in all that I do. I am very proactive and I always aim to go above and beyond. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Office Manager/ Coordinator
Pingo Deliver/ RTT Logistics
01.2023 - Current
- To organize and coordinate administration duties and office procedures
- Role is to create and maintain a pleasant work environment, ensuring high levels of organizational effectiveness, communication and safety.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Reported to senior management on organizational performance and progress toward goals.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Controlled finances to lower costs and keep business operating within budget.
- Created, maintained and updated filing systems for paper and electronic documents.
- Managed company schedule to coordinate calendar and arrange travel.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Inventoried and ordered office supplies to maintain availability of products.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Office Administrative Assistant
Land and Agricultural Development Bank of SA
01.2016 - 01.2023
- Support the delivery of a consistently excellent customer experience acting as the first point of client contact within the branch
- Responsible for the daily handling and reconciliation of petty cash and financial and general administrative duties to support the Provincial Manager and other staff in accordance with established procedures, guidelines and schedules.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to inquiries from callers seeking information.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Offered technical support and troubleshot issues to enhance office productivity.
Procurement Office Administrator
Africare South Africa
01.2014 - 01.2016
- Working in collaboration with the Admin/Finance team provide effective and procurement support to Africare South Africa staff
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Receptionist
East London Management Institute
01.2012 - 01.2014
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
Education
Bachelors of Administration in Public Administration - Public Administration
University of Fort Hare
Alice, Eastern Cape 01.2021 - Current
International Computer Driving License -
East London Management Institute
East London 01.2013 - 01.2012
Senior Certificate (NQF4) -
University of Cambridge International Examinations
East London 01.2011 - 01.2012
Skills
Expense Reporting
Workforce Management
Policy Development
Billing
Compliance Monitoring
Supply Management
Contract Administration
Administrative Support
Event Coordination
Relationship Building
Scheduling
Documentation and Control
Administrative Oversight
Travel Coordination
Office Administration
Clerical Support
Refrerences
Sakhele Sikuni (New Business Specialist) - Land and Agricultural Development Bank of SA
076 070 3804
Zilindile Makapela (Provincial Manager) - Land and Agricultural Development Bank of SA
082 897 4525
Mavis Chingono (HR Manager) - Africare South Africa
081 344 1605
Timeline
Office Manager/ Coordinator
Pingo Deliver/ RTT Logistics
01.2023 - Current
Bachelors of Administration in Public Administration - Public Administration
University of Fort Hare
01.2021 - Current
Office Administrative Assistant
Land and Agricultural Development Bank of SA
01.2016 - 01.2023
Procurement Office Administrator
Africare South Africa
01.2014 - 01.2016
International Computer Driving License -
East London Management Institute
01.2013 - 01.2012
Receptionist
East London Management Institute
01.2012 - 01.2014
Senior Certificate (NQF4) -
University of Cambridge International Examinations
01.2011 - 01.2012