Ntando Nsele
Technical Sales Reporesentative
Ballito,KZN
Summary
Dynamic Technical Sales Representative with a proven track record in
specialty chemistry sales and applications in the Pulping and Paper, water treatment and industrial additive, excelling in client relationship management and consultative sales. Successfully increased product sales by effectively communicating technical benefits, while leveraging strong problem-solving skills to tailor solutions that enhance operational efficiency. Committed to driving customer satisfaction and retention through strategic sales initiatives and continuous improvement business development.
Overview
4
4
years of professional experience
Work History
Technical Sales Representative
Buckman
06.2022 - Current
- Developed and maintained client relationships to drive sales growth and customer satisfaction.
- Conducted product demonstrations and presentations to effectively communicate technical benefits to clients.
- Identified customer needs and recommended tailored solutions to enhance operational efficiency.
- Collaborated with cross-functional teams to streamline sales processes and improve service delivery.
- Provided training and support for clients on product usage and best practices, enhancing user experience.
- Analyzed market trends and competitor activities to inform strategic sales initiatives and positioning.
- Prepared detailed proposals and quotations, ensuring alignment with client requirements and company standards.
- Monitored post-sale performance metrics to ensure ongoing client satisfaction and retention efforts.
- Developed robust pipeline of sales opportunities by maintaining accurate information in CRM.
- Collaborated closely with engineering team to ensure accurate product knowledge for successful client demonstrations.
- Leveraged excellent communication skills when presenting complex technical information to non-technical audiences.
- Collaborated with customers and asked questions to assess needs and budgets.
- Increased product sales by effectively communicating technical specifications and benefits to potential clients.
- Conducted regular performance reviews of sales territories, identifying areas for improvement and reallocating resources accordingly.
- Championed new product lines by educating customers on features, advantages, and applications relevant to their businesses.
Education
Bachelor of Science - Biochemistry/Microbiology
University of KwaZulu Natal
03-2018
Skills
Client relationships
Customer research
Territory management
Client relationship management
Consultative sales
Sales pipeline management
Competitor analysis
Quote preparation
Revenue forecasting
Sales reporting
Face-to-face communication
Technical product sales
Account growth management
Technical sales
Retention strategies
Product and service sales
Service agreements
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Reliability
Effective communication
Timeline
Technical Sales Representative
Buckman
06.2022 - Current
Bachelor of Science - Biochemistry/Microbiology
University of KwaZulu Natal