Ntando Ngcobo
Johannesburg
Summary
Dynamic customer service professional with a proven track record at Betway South Africa, excelling in call management and conflict resolution. Adept at fostering strong client relationships and ensuring regulatory compliance, I consistently enhance customer satisfaction and drive sales through innovative strategies. Passionate about delivering exceptional service and achieving results.
Overview
5
5
years of professional experience
Work History
Call Center Agent
Betway South Africa
Johannesburg
05.2023 - 01.2025
- Maintained detailed records of customer interactions using contact management software.
- Resolved customer service inquiries promptly and efficiently.
- Assisted customers with inquiries, issues and complaints via telephone, email and chat.
- Developed strong relationships with customers through effective communication skills.
- Maintained up-to-date knowledge of company's products, services and promotions.
- Ensured compliance with all applicable laws, regulations, policies and procedures related to customer service activities.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Pursued networking opportunities to advance client relations skills and enhance customer satisfaction.
Sales Associate
Polo South Africa
Johannesburg
12.2019 - 05.2021
- Handled customer complaints in a professional manner.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Greeted customers and provided exceptional customer service.
- Developed promotional strategies to increase sales volume.
- Tracked sales performance metrics to identify trends in market place.
Education
Matric -
Wendywood High School
Johannesburg11-2017
Skills
- Call management
- Customer service excellence
- Conflict resolution strategies
- Record keeping and documentation
- Product expertise
- Regulatory compliance
Languages
English
First Language
References
References available upon request.
Timeline
Call Center Agent
Betway South Africa
05.2023 - 01.2025
Sales Associate
Polo South Africa
12.2019 - 05.2021
Matric -
Wendywood High School