Ntandazo Eric Fodo
Fire And Rescue Emergency Dispatcher
Pretoria,GP
Summary
I am just a guy who is on a mission and journey of personal and professional growth. Every minute and day spent breathing is an opportunity to learn and serve. Some places may not be of specific or personal preference, but one thing is guaranteed. Gain and loses are part of the package. Belief and Confidence covered with pride not arrogance. The aim is to get more exposure and understanding on this broader exciting professional path.
Experienced with emergency response coordination, ensuring timely and effective dispatch of services. Utilizes advanced communication systems to maintain situational awareness and support first responders. Strong understanding of protocols and procedures necessary for managing high-pressure situations.
Waiting on the next chapter....!
Overview
13
13
years of professional experience
Work History
Fire And Rescue Emergency Dispatcher
Fidelity ADT Securefire
07.2024 - Current
- Coordinating emergency response operations to ensure timely dispatch of services.
- Monitoring multiple communication channels for incoming emergency calls and alerts.
- Maintaining accurate records of dispatch activities and incident reports.
- Collaborating with law enforcement and emergency services to enhance operational efficiency.
- Receiving public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as Fire,Traffic and EMS authorities while tracking data in real-time environments.
Control room operator
Bidvest Protea Coin
03.2024 - 07.2024
- CCTV Monitoring (HIK Central Professional)
- Alarm monitoring (FSK)
- Geotab vehicle tracking.
- Fence monitoring (JVA Perimeter patrol Pro)
- Maintained high levels of safety in the workplace through diligent observation and strict adherence to protocols.
- Coordinated communication between operational teams to streamline workflows and enhance efficiency.
Call Center Agent
Fidelity ADT
10.2022 - 04.2024
- Inbound and outbound calls.
- Ciims guard monitoring. (Absa Guard manual posting).
- Alarm monitoring and testing. (Execuguard)
- Vehicle tracking. (Amber Fleet)
- Delivered exceptional customer service by addressing inquiries and resolving issues effectively.
- Trained new agents on call handling procedures and best practices for customer engagement.
- Collaborated with team members to streamline processes and enhance service delivery.
CCTV Operator
Brandfin Trade and Surveillance
10.2021 - 10.2022
- CCTV Monitoring. (October 2021 - January 2022) Reliever
- (April 2022 - October 2022) Permanent
- Monitored security systems and alarms to ensure facility safety and incident response.
- Conducted routine inspections of surveillance equipment to maintain optimal functionality.
Control room operator
Ec Security
11.2019 - 10.2021
- Alarm Monitoring and testing.
- Guard patrol and emergency monitoring. and posting
- Geotab response vehicle monitoring.
- CCTV Monitoring.
- Trained junior operators on equipment usage and emergency protocols to improve team readiness.
- Tracked and recorded status of operational systems using applicable journals and control system tools.
- Oversaw real-time monitoring of security operations, ensuring compliance with safety regulations.
- Reduced response times for emergencies by closely monitoring alerts and coordinating swift action among team members.
Security Officer
Thompson Security group
11.2014 - 04.2019
- Control Room Operator (3 Months)
- Access Control Officer
- Monitored premises to ensure safety and security of staff and property.
- Conducted regular patrols to identify and address potential security threats.
- Responded promptly to incidents and emergencies, coordinating with law enforcement when necessary.
- Enforced access control procedures to prevent unauthorized entry.
General worker
Krugersdorp Game Reserve
08.2012 - 02.2014
- Game maintenance and including animal feeding.
- Assisted in daily operations, ensuring smooth workflow and adherence to safety protocols.
- Supported wildlife care initiatives, contributing to animal enrichment and habitat maintenance.
- Coordinated visitor engagement activities, enhancing guest experiences through interactive programs.
- Conducted routine inspections of facilities, identifying and addressing maintenance needs promptly.
Education
Grade 10 -
Madiba Comprehensive School
Krugersdorp12.2006
Skills
Active Listening
References
- Isaac, Moeti, 073 716 5895, Krugersdorp Game Reserve
- Hennie, De Beer, 011 954 0605, 083 634 4300, Thompson Security
- Donald, Mahatlane, 073 799 3678, EC Security
- Louis, Pienaar, Loius@brandfin.com, 067-013-7015, Brandfin Trade and Surveillance
- Noreen, Thring, noreenT@fidelitycc.co.za, 072 087 5634, 011 763 9000, Fidelity ADT
- Innocent, Mncwango, MusawenkosiM@proteacoin.co.za, 011-794-6999, Bidvest Protea Coin
- Bianca Proudfoot ,BiancaPr@fidelity-services.com,086 007 0700 / 071 895 7391, Fidelity ADT Fire Solutions
Interests
Sports, Movies, Music, Research, Traveling
Accomplishments
Amateur Club football Level. Most disciplined player of the season
Timeline
Fire And Rescue Emergency Dispatcher
Fidelity ADT Securefire
07.2024 - Current
Control room operator
Bidvest Protea Coin
03.2024 - 07.2024
Call Center Agent
Fidelity ADT
10.2022 - 04.2024
CCTV Operator
Brandfin Trade and Surveillance
10.2021 - 10.2022
Control room operator
Ec Security
11.2019 - 10.2021
Security Officer
Thompson Security group
11.2014 - 04.2019
General worker
Krugersdorp Game Reserve
08.2012 - 02.2014
Grade 10 -
Madiba Comprehensive School