NTABISENG BUSISIWE NXUMALO
Associate Market Manager
Benoni
Summary
Accomplished account manager with over 10 years of experience in stakeholder management across the SADC region. Proven track record in developing strong client relationships and delivering solutions that drive optimal business outcomes. Passionate advocate for DEI, dedicated to creating and nurturing diverse and inclusive environments through collaboration with ERGs to educate and empower employees. Key achievement: Twice nominated as EMEA Top I&D Representative (2022 & 2023)
Overview
20
20
years of professional experience
Work History
Associate Market Manager
Expedia Group
2018.10 - Current
- Develop and sustain strong partner relationships by providing relevant data insights and high-quality consulting services to hotel partners (revenue management advice, marketing opportunities)
- Account Manage 140 top hotels across different markets in SADC region
- Collaborated with cross-functional teams to develop targeted marketing campaigns, resulting in increased customer engagement
- Streamlined internal processes for improved efficiency in tracking and analyzing market data.
- Analyzed competitors' strengths and weaknesses to inform strategic planning and decision-making processes.
- Ensure that partner hotels’ products (content, rates and availability) are consistently optimized on Expedia sites to maximize customer conversion
EMEA I&D Leader (ERG) - Part Time
Expedia Group
2021.04 - 2024.01
- Support diverse projects within I&D
- Overseeing 300+ employees in EMEA
- Project Manage a series "Bring your true self to work - What does it mean to you?"
- Keynote speaker on "Code Switching"
- Promoting Allyship across EMEA
- Facilitating and coordinating Black History Month UK
- Collaborating with other ERGs focusing on intersectionality
- Working close with Global I&D leaders to support and help drive the global strategies, and I&D goals and objectives
- Growing community by establishing more chapters in different offices across EMEA
- Facilitated a project that raised $11,000.00 to assist in bringing African students back home at start of Ukraine/Russia conflict
- Conducting training on Goal Setting
- Provide mentorship to Interns
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation
Market Associate
Expedia Group
2012.03 - 2018.10
- Optimize content, rate and availability competitiveness on the Expedia sites to increase customer conversion
- Secure additional lodging rates and availability information over high demand and compression periods to satisfy customers’ pressing needs
- Secure promotional offers to support the brands’ merchandising and marketing efforts
- Educate hotel partners on the self-service features available on Expedia Partner Central
- Support Company's business development efforts through smooth onboarding of new hotel partners
- Re-establish relationships with dormant hotel partners
- Support demand generation
Senior Conference Co-ordinator
African Pride Irene Country Lodge
2010.09 - 2012.01
- Dealing with all incoming enquiries regarding conference room availability and sending quotes to client
- Handling meeting room bookings, utilizing the reservations system and focusing on the strategic assignment of meeting space so as to maximize utilization
- Sending initial confirmations in connection with bookings and following up at specified intervals prior to the event to confirm the current status of the meeting, the accuracy of participant counts, the need for special equipment, etc
- Working with the client and the food and beverage department to plan standard and special food and beverages events, documenting such events with the reservations system
- Identifying booking conflicts or potential booking conflicts and making sure they are resolved
- Conferring with clients before, during, and after the events, maintaining a positive relationship, and responding to requests in a timely manner
- Communicating to all relevant internal departments about the specific needs of the client, both in advance of and during the course of the meetings
- Carrying out daily ‘call-arounds’ for next-day events, getting final confirmation of the meeting’s time, number of participants, Audio Visual presentation materials, menus, room set-up, billing information, etc
- Participating in weekly planning meetings, reviewing the details of the events which I’ve been working on, answering questions from staff members, and discussing logistical matters
- Checking that the meeting rooms are set-up correctly, with the proper equipment and amenities, prior to the start of meetings
- Greeting the host his/her arrival to the meeting room and ascertaining any new requests
- Responding to numerous phone calls and emails with new meeting requests and special ‘add-on’ information for existing bookings
- Conducting facility tours for prospective clients.
Venue Accommodation Officer
FIFA World Cup Local Organizing Committee
2010.06 - 2010.07
- Work closely with Special Target Group & Team Accommodation Coordinators and MATCH (accommodation rights holders) on accommodation for events
- Liaise with MATCH on hotel bookings, changes, and confirmations
- Work closely with the 2010 OC Protocol unit and FIFA on protocol issues
- Work closely with the 2010 FWC Team Services Unit on all Team Accommodation issues
- Work closely with 2010 OC Events and Protocol units on guest lists and accommodation required
- Implement guidelines given by FIFA on what is expected and what is not acceptable for special target groups and teams around accommodation
- Address and resolve queries and issues in conjunction with the Co-ordinators of Special Target Groups and Teams, 2010 OC Protocol unit, Team Services Unit, and Match.
Groups Coordinator
Protea Hotel OR Tambo
2010.02 - 2010.05
- Dealing with all incoming inquiries regarding accommodation availability, rates, etc, as well as taking, processing, and confirming these reservations
- Dealing with all written correspondence or communications with regard to the above
- Furnishing all relevant GUESTS / CLIENTS with the necessary confirmation letters, group contracts or Pro-forma invoices
- Furnishing all relevant GUESTS/agents with Pro-forma invoices and following up on these, so as to ensure payments are received on or before their due dates
- Responsible for adherence to laid down procedures and standards, in order to achieve the highest possible occupancies & average room rates
- Effective filing & carrying out of additional duties, as requested.
Revenue Manager
Protea Hotel Gold Reef City
2009.02 - 2010.01
- Acquisition and Maintenance of guests
- Maintain sales mix and yielding within the set parameters managing the pricing and rates policy of the hotel
- Conducting daily revenue meetings
- Compile and maintain forecasting and statistical analysis for the hotel
- To continuously conduct competitor rate analysis through various reporting methods
- Facilitating the growth of staff through the correct implementation of procedures & policies within the reservations department
- Making sure that revenue management guidelines and actions are maintained
Reservation Manager
Protea Hotel Nelspruit
2007.02 - 2009.02
- Dealing with all incoming enquiries regarding accommodation availability, rates, etc, as well as taking, processing and confirming these reservations
- Groups and events coordinating
- Responsible for the daily running of the Reservations Department
- Responsible for maintaining and improving standards within the Reservations Department
- Compile and maintain forecasting and statistical analysis for the Hotel
- Responsible for adherence to laid down procedures and standards, in order to achieve the highest possible occupancies & average room rates laid down by the Revenue Manager
- Staff development and training.
Reservations Agent
Protea Hotel Nelspruit
2006.04 - 2007.01
- Maintaining a Hotel reservation system
- Furnishing all relevant GUESTS /CLIENTS with the necessary confirmation letters and following up on these, so as to ensure that all forms are returned to the hotel timeously, with all the required details
- Collecting all travel agent vouchers and ensuring that the information on the voucher corresponds with that of Fidelio
- Maintaining GUEST history records as well as VIP profile list (company details, designations, etc.)
- Effective filing & carrying out of additional duties, as requested by the Departmental Head.
Receptionist
Protea Hotel Nelspruit
2004.11 - 2006.04
- Checking in and out of GUESTS
- Switchboard operation
- Handling payments
- Data Capturing
- Night Audit Relief.
Education
BCOM IN BUSINESS MANAGEMENT - Business Management
UNISA
Pretoria 2020.12 - 2020.12
Skills
Inclusion & Diversity Ambassador
Teamwork and Collaboration
Time management
Adaptability and Flexibility
Data-driven decision-making
Relationship Management
Account Management
Project Management
Data Analysis
Client Needs Assessment
Coaching and Mentoring
Training Needs Analysis
Locations
Benoni, Gauteng
Driverslicense
Yes – Own Vehicle
Personal Information
- Date of Birth: 12/25/84
- Nationality: South African
Languages
SiSwati
English
Zulu
References
Available upon request
Accomplishments
EMEA Top Nominee in the Category of Inclusion & Diversity Representative Awards 2022 & 2023
Timeline
EMEA I&D Leader (ERG) - Part Time
Expedia Group
2021.04 - 2024.01
BCOM IN BUSINESS MANAGEMENT - Business Management
UNISA
2020.12 - 2020.12
Associate Market Manager
Expedia Group
2018.10 - Current
Market Associate
Expedia Group
2012.03 - 2018.10
Senior Conference Co-ordinator
African Pride Irene Country Lodge
2010.09 - 2012.01
Venue Accommodation Officer
FIFA World Cup Local Organizing Committee
2010.06 - 2010.07
Groups Coordinator
Protea Hotel OR Tambo
2010.02 - 2010.05
Revenue Manager
Protea Hotel Gold Reef City
2009.02 - 2010.01
Reservation Manager
Protea Hotel Nelspruit
2007.02 - 2009.02
Reservations Agent
Protea Hotel Nelspruit
2006.04 - 2007.01
Receptionist
Protea Hotel Nelspruit
2004.11 - 2006.04
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